help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze HR monitor stopped working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-17-2017 07:07

‎06-17-2017 07:07

Hi everyone,

 

i have had my blaze about 5 months as today I noticed it was not recording my HR... when i took it off the green lights on the back were not on and when I looked at my mobile app it appears to have stopped recording my sleep at 3am... all very strange... so far I have reset it left button & bottom button... turn it off and on again.. and set the hr setting to on as apposed to auto all to no avail... anything else I could try??? Failing that I'll call Fitbit on Monday morning!

 

Regards

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-17-2017 07:38

‎06-17-2017 07:38

You've done all you can. Time to contact support.

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎06-17-2017 07:38

‎06-17-2017 07:38

You've done all you can. Time to contact support.

Best Answer
0 Votes

‎06-17-2017 10:09

In response to SunsetRunner

‎06-17-2017 10:09

Thanks for the response

Best Answer

‎07-10-2017 08:33

‎07-10-2017 08:33

 Same just started for me around 9 AM this morning. No reboots or setting adjustment has fixed it. Did you ever contact support? How was it resolved?

Best Answer
0 Votes

‎07-10-2017 08:40

In response to Ploums

‎07-10-2017 08:40

Yes I did and they replaced the blaze as it was under warranty
Best Answer
0 Votes

‎07-10-2017 12:31

In response to Londonbitter

‎07-10-2017 12:31

Awesome thank you! I called cust service and they had me do a soft reset by holding the left and lower right buttons down together until the logo appeared.  I guess turning it off and on through the settings menu does nothing. But the reset worked! Until next time lol. 

Best Answer
0 Votes