Blaze Hear Rate Incorrect or not working at all

[BeeDollis]

I got my Blaze in September and the HR isn't working properly. During my workouts it either doesn't show a HR at all or it does so sporadically and is incorrect as I take my HR manually and its way off from what my fitbit says. I have tried all of the trouble shooting I can think of:

-Resetting the device

-Turning the HR setting from Auto to On 

-Adjusting the strap to fit tighter and looser

-Trying a different placement on my arm

-Changing the arm I wear it on

-Wearing it so the monitor faces the inside of my wrist

-Wiping off the monitor to ensure its clean

-Making sure the battery is fully charged before my workout

So far nothing as worked, is there anything else I can try?

[AlejandraFitbit]

A warm welcome to the Community @BeeDollis.

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further instructions.

See you later. 

[Josrich]

Hi, my fitbit blaze is doing the same thing. I have tried it on auto and the heart rate on but it always remains at the same heart rate of 70 and never changes? Also the graph where it's shows my daily/ weekly HR this always shows as no reports to show.

[Tasape]

I have the same issue, Heart rate permanently  states my resting heart rate is 53. Annoyed tbh, also I never get correct sleep patterns, My Blaze apparently can’t measure my sleep patterns, my Charge HR worked better, beginning to regret buying the Blaze😡😡😡

[shaunrob]

I had the same issue with the heart rate monitor.  I noticed that the sensors had condensation around them.  I waited for the condensation to dry and I put a piece of scotch tape over it and it works fine now.   Every week or so I have to change the tape.

[Tasape]

Thank you for the heads up and advice, I will give that a go.

Kind Regards

Dave

Sent from my iPhone

[VickyL88]

I have just today started getting this problem and have done all of the same troubleshooting listed above after coming to the help forums. My Blaze is only about three months old and it's been fine until today.

I've just noticed that even though I have heartrate set to 'on' now, the green light isn't flashing as it was before either. 

[Tasape]

Hi, I have now complained to Fitbit direct, they sent me a few questions to answer, basically asking me if I am wearing it correctly and talking about caffeine ☕️☕️, basically trying to call me an idiot, the Heart Rate Monitor is useless and doesn’t work if I drink coffee, water, tea or Coca Cola...
I will draft my answers this morning and send it to them

Regards

Dave

Sent from my iPhone

[BeeDollis]

How ridiculous! What would your choice in beverages have to do with the HR monitor working??

[Tasape]

Who knows, the saga continues so I have contacted the CEO of Fitbit

Sent from my iPhone

[AlejandraFitbit]

Hello all, I hope you are doing fine.

For the ones that have contacted our support team, I would like to know if you have received a solution for this?

Now the ones that keep having issues with the heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it. Also, in this other post are more tips you can try.

Let me know the outcome. 

[Tasape]

After a week of trying to solve the Blaze HeartRate Issue, it never recorded sleep patterns or synced....all solutions provided failed miserably and so this week I have been asked to send my Blaze pebble to Fitbit in the Netherlands for them to investigate / replace.

Top tip, stick to your guns if your Blaze starts playing up especially if the solutions don't work, take photos and continue to sync so the Support Team can see evidence that it is not working, expect to be branded a fool and expect to do try their solutions several times at least.

Ths is a known issue and means the Blaze can't work as advertised, fingers crossed the experts in the Netherlands provide me with a cause of the issues I experienced.....