02-27-2016 04:47
02-27-2016 04:47
Answered! Go to the Best Answer.
07-16-2018 05:44
07-16-2018 05:44
this ended up just being a faulty device that they replaced.
02-27-2016 04:57
02-27-2016 04:57
Is it that the lights on the back are not working or that you are not getting a reading?
If it's a lack of a reading then there are some troubleshooting tips in this article:
http://help.fitbit.com/articles/en_US/Help_article/Why-don-t-I-see-my-heart-rate-on-my-Surge/
If the lights are not working then have you checked your profile settings to make sure the heart rate is set to auto or on?
If none of this helps then it sounds like it might be broken and, sadly, in need of a return.
02-27-2016 09:27
02-27-2016 09:27
Yeah the monitor is set to on and the lights don't come on. looks like i was sent a defect 😞
02-27-2016 09:28
02-27-2016 09:28
How disappointing for you! Sounds like you will have to return the defective unit.....
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
02-27-2016 09:34
02-27-2016 09:34
02-27-2016 09:52
02-27-2016 09:52
02-27-2016 10:13
02-27-2016 10:13
Yeah i have done several restarts. each time i would turn monitor on, off, auto. even tried syncing each time between off, on and auto to see if that would initiate the function as well 😞 really looks like it is defective. i just hope i can go to a retail store to swap instead of waiting another week for a replacement.
08-30-2016 10:30
08-30-2016 10:30
That was a GREAT suggestion, and it worked! My FITBIT BLAZE stopped doing the heart rate thing, but the restart got those blinking lights working again...Thanks!! https://community.fitbit.com/t5/Blaze/How-do-I-restart-my-Fitbit-Blaze/td-p/1270650
09-23-2016 05:19
09-23-2016 05:19
10-27-2016 12:52
10-27-2016 12:52
10-28-2016 09:22
10-28-2016 09:22
The reset also fixed the Heart Rate monitor on mine aswell!!!! Thank you for the tip!!!
10-30-2016 04:27
10-30-2016 04:27
Welcome to the Community @Lizar92, @Smittys59 and @mikemac4498 it's great to see you around. I am glad to hear that the instructions provided by our friend here have been really helpful for all of you. I know that a lot of users more will find it like this too. If you experience any other inconvenience, please do not hesitate in posting it.
Catch you later.
10-30-2016 23:24
10-30-2016 23:24
11-03-2016 11:30
11-03-2016 11:30
12-24-2016 05:54
12-24-2016 05:54
I did the restart and my blaze still doesn't work lights come on but no read out of heart rate.
12-24-2016 11:44
12-24-2016 11:44
@Jmalbrecht did you restart Heart rate by going into the settings on the Blaze - turn HR off then on? If so then go to the Blaze settings and shutdown the Blaze.
12-25-2016 19:14
12-25-2016 19:14
Im having the same problem also. I have restarted the tracker several time and changed the settings on my phone. The lights are working but i am not getting a readout.
12-26-2016 19:15
12-26-2016 19:15
It just flashes and I have turned it off and rebooted it both to no avail. Called fitbit and they are sending me a new one. I hope it works if not I will be returning and getting a differnent band. sad because everyone I know in on fitbit.
12-26-2016 19:34
12-26-2016 19:34
01-11-2017 14:29
01-11-2017 14:29
My Fitbit blaze heart rate lights are working but the bpm is not working. I went to the gym this morning and ran for 40 min and all it said was 56 resting. Not my actual bpm which indicates I am doing cardio. I tried resetting.