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Blaze Not Working Out of Charger

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‎10-29-2017 09:17

‎10-29-2017 09:17

Hello! Received my new Blaze last night! When I set up Blaze for the first time, synched with my iPhone and did a software update on Blaze. Let Blaze charge overnight. When I place Blaze back in the band, Blaze is not working. Place Blaze back in the charger and it works just fine. When Blaze is in the charger, it will synch with iPhone and laptop. I even did another set-up via my laptop, still not working out of the charger Tried multiple times resetting Blaze with no luck! HELP!

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2 REPLIES 2

‎10-30-2017 06:14

‎10-30-2017 06:14

Spoke with Support and their suggestions did not work, which were the same suggestions I had read, and tried, in the forums. I have to send in my Blaze and they are sending me another Blaze.

 

SIGH....

Best Answer

‎11-03-2017 07:35

In response to Teechii

‎11-03-2017 07:35

A warm welcome to the Community @Teechii, I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you can follow these steps from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Happy stepping! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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