I received a new Blaze and this may have been the worst product out of box experience I have had with any device. After an entire day spent Googling and attempting setup/use I'm not convinced the Blaze and Android App aren't both lemons.
Here's how it went:
1) Open box, go to fitbit.com/setup
2) Attempt connect and firmware update. Chat support after 3 attempts and failures at firmware update averaging 20 minutes per attempt (double the 10 min noted on the app). Learn that the device needs to be charged. *No* indication that this is the source of the failure from the app or device. Also *no* information on how to safely remove device from band and charge in the box. Had to be sent a user manual by the support agent.
3) Attempt firmware update for the 4th time after device charged, 90 minutes later firmware update completes. 90 minutes, not 10.
4) Begin attempting to use the app and device:
a) Can't synch to my phone (Samsung Galaxy S7) unless I turn off/on bluetooth every time; Learn the S7 is not a supported device despite being on the market for a year and one of the most popular phones on the market.
b) Probably because of (a) above but:
i) the time on the Blaze is off by 2 minutes/hour disconnected
ii) notifications don't work reliablly
iii) can't reliably control music on my phone; I have to disconnect all bluetooth devices (Blaze, Headphones), reconnect Blaze, reconnect Headphones. I have to do this every time I am more than 30 ft away from my phone.
3) The app has a link/button to open the 101 guide but nothing happens when you press it
4) The Blaze is counting steps but not floors (I've gone up/down 20 flights since wearing it)
5) The app is not displaying all of the meals I have entered until it is restarted. I entered lunch 4 times yesterday because it wasn't showing up, restarted the app then all 4 showed up.
6) App displays no nutrition information, just calories. What is this the 80's? There are tons of apps that do a much better job tracking nutrition and meals.
7) No exercise for crossfit, one of the most popular exercise programs for the last 5+ years.
Well, that was from day 1. I'll give it a week but may be sending this lemon back.
