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Blaze Phone App not reporting correct calorie burn

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‎03-29-2016 16:06 - edited ‎03-29-2016 16:07

‎03-29-2016 16:06 - edited ‎03-29-2016 16:07

This is an odd issue that has happened twice now, once yesterday, and the other today. I am wondering if it is tied in with the currently reported issue (that I also have experienced, Blaze dumping the default exercises). Either way I'd like to figure out what is going on.

 

Basically, I'm using a default exercise to do said exercise, and when I"m done the Blaze itself will tell me what calories were burned in that exercise. Then when I look at my phone via the app it will show the minutes of the exercise, the type, but no heart rate zones, and zero calories. 

 

Today I decided to go onto the website and have found that the website is at least reporting it correctly. My phone app still seems to recognize the calories burned and factors that into the total, but it bugs me that for the second time now it's missing heart data, and showing zero calories burned via the phone work out area where it tracks your work-outs. I use the phone app mostly and I'd like for it to sync and log data correctly.

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‎04-14-2016 14:20

‎04-14-2016 14:20

Welcome to the Community @TinyDwarf! This is pretty weird, please make sure you are running the latest version of the app which is (2.22.1). If you are but you're still not seeing the calories and heart rate please log out of the app and force quit it and then log back in.

 

Let me know how it goes! Smiley Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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