Blaze Quality Needs Work

[SunsetRunner]

I want some feedback from the community, I use my blaze everyday, however after 6 months it stopped charging, Fitbit did replace.  Now after 1-2 years it no longer tracks heart rate, or sleep and the best Fitbit will do is 25% off another $200+ device, is it unreasonable for these expensive trackers to last more than a year or two, I take such good care of my blaze, but Fitbit doesn't stand behind their products.

[Rich_Laue]

I'm not sure what is meant by Fitbit will not stand behind its product @SunsetRunner  Especially when I see posts saying how Fitbit support has been extremely   helpful. 

Is your warranty up? If so then Fitbit is not required to give replacements or repair for free. 

Yes some of the other companies offer a repair service,  they also charge almost as much as a new item and you get back your old item back. 

Fitbit has decided not to repair but replace at the same price as a repair. about the same price for repair and the user gets a new unit.  

Maybe Fitbit should request the user to send the unit back,  charge a repair fee of 75% of the cost and send them a new tracker. Of course the user will spend even more money but they will be happy

[Billversa]

I agree, it seems as though the three Fitbit products I have just have not lasted as long as they should. My charge HR band started bubbling after a year. My blaze was only good for three days charge, and after a year and a half it only has lasted about half a day. My first versa wouldn't setup, sent it back. Now my 2nd two day old versa is a pain saying it can't sync because of Bluetooth issues. It will only sync at my desktop using Fitbit connect and my charge HR dongle. I understand that stuff breaks, and warranties don't last forever, but really?

[SunsetRunner]

Billversa,

Thats my point exactly.  My original flex lasted maybe 1 1/2 years when it stopped charging, so I stopped wearing a tracker for a while.  Then my wife knew I wanted a Blaze, so she spent $200 two years ago as a gift for me, after 6 mo it would no longer charge, Fitbit was nice enough to replace it.  Now after approx 1 1/2 years functions aren't working like heartbeat and  sleep tracking.  After sitting on 2 calls with support to try and fix, they said it can't be fixed, so now Fitbit only offers me 25% off of buying another $200+ tracker.

I just can't spend $200 every 2 years for a tracker with Fitbit, and I think it's unreasonable that these trackers can't last at least 5 years if you take good care of them.

[normierich]

I absolutely agree with you.  I can’t believe the poor quality of this product.  A few months ago, I complained that my Blaze didn’t swipe.  I was given some basic generic suggestions as to how to fix the problem by customer service but of course those suggestions didn’t work.  I was offered a discount in the event I wanted to buy another more expensive Fitbit product.  Now the unit won’t charge, and I get the feeling that after owning my Blaze for just over two years, it’s now garbage.  Given the amount of similar complaints that I see from other people in this Community, I know that I’m not the only one dealing with these issues.  I hope that the other products that Fitbit makes are of better quality.  I’m truly disappointed with this company and this product.

[Billversa]

I really liked the Fitbit products. The blaze was my favorite so far, had extra bands and I liked how you could change them out. So I just figured I would try the versa, and after having problems with 2 different versa's I am giving up on Fitbit. I will be returning my second one today. Not really sure which tracker I will go with next. I still have my blaze, but the battery only lasts about 6 hours. Will probably just deal with it, till I find a new one. Looking at Apple but they are $$$$$, and the Garmin ones look nice, but they have battery issues too.

[JenJen77]

I am so disappointed in FitBit and their willingness to back their products.  I had an instance in 2016 with my Charge, the band was disconnecting from the device.  I had purchased the charge on EBay and FitBit without hesitation said they would replace the Charge.  I was overwhelmed by how awesome the Customer Service was.  Flash Forward to yesterday.... I now have a FitBit Blaze and the top right hand button stopped working.  I believe it has to do with the outer cover on the button, not the actual button inside the device.  I contacted Customer Service and when I told them I purchased it from Ebay in July 2018, they told me to contact eBay.  I explained it is not an eBay issue, it is a product issue and yet their only response was to take it to eBay.  I said what if I got it at Khols, they said to take it to Khols.  Not really sure why I need to take a product back to the store when it is a malfunction with their product.  Apple stands behind their products when honestly, if you are going to spend the amount of money to buy a FitBit that may last a year and not be backed up by the company, maybe you should pay more for Apple.  Or buy one like I found on Amazon that has more functionality and is waterproof..... All for less than $20!! I believe it also has 12mo warranty like FitBit. I would much rather spend $20 on something that isn't going to last than the price of a FitBit that isn't back by the company.  I have been a HUGE FitBit Fan until this and now I will NEVER buy another one of their products.  Plus, I'm pretty sure the issue with my Blaze would be an easy fix, but they didn't even offer that as an option, but they did offer me 25% off a New Fitbit.... That I'm sure when there is a problem with it, they won't stand behind that product either.  

I have purchased an old Blaze on Ebay for parts in an attempt to correct the button issue myself, the whole device for parts was about $20.  Fitbit could have fixed my Blaze for probably a few dollars and kept a customer, but that obviously isn't a concern for them.