Blaze Reminder to Move sometimes fails (or is it something else?)

[PunzunLtd]

I'm very happy that the latest update to the Blaze added Reminders to Move—it's a great feature. However, sometimes it fails to go off. Today, for example, it skipped the 1pm hour entirely, and even though I noticed I was still about 40 steps too short after I popped off my chair at 1:57.

I think this may be related to a slight skew between fitbit.com's clock and my Blaze. I can confirm that the Blaze slaves to my phone correctly, and both are consistently within 1 second of my NNTP-calibrated PC's clock. But steps I get between :57 and :59 are sometimes counted in the following hour. Not always, which makes this bug even harder to figure out. I think that's what happened today: I had 210 steps at 1:57 and easily got the remaining 40 just walking to the door of the office, but those steps appear to have been counted in the 2pm hour.

Anyone else seeing either of these behaviors?

Update: My Blaze congratulated me on 13/13 hours when I hit 250 during the 8pm hour, so it clearly believes I made all the steps. I think this is a timing issue between the Blaze and fitbit.com.

[J-flex]

So far I haven't had an issue with the reminder to move.

[mcrmama]

I have not had this issue so far. Really enjoying it.

[M3L88]

How do I set the reminders to move on my fitbit blaze?

[AlejandraFitbit]

Welcome to the Community @M3L88. @PunzunLtd, @J-flex and @mcrmama it's great to see you around.  @PunzunLtd I would like to know if you keep having problems with the reminders to move feature? If you do, I recommend turning off and on this by doing the following (@M3L88 you can do this too to set the reminders to move) from a computer:

1. Click the gear icon

2. Click Blaze

3. Go to Reminders to Move

4. Set the information

5. Save

6. Sync

I hope this helps, let me know the outcome. 

[FullPhil20]

I have the same bug with the move reminder with my Blaze, I tried turning it off and on again, but from time to time the move reminder skip some hour.

[AlejandraFitbit]

Welcome to the Forums @FullPhil20 and thanks for the information. I would like to know if you keep having problems with the reminders to move feature? If you do and have tried all troubleshoot possible, I recommend getting in touch with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

See you later. 

[CamillaGejl]

I haven't had problems with the step counter - if I take 50 steps between :57 and :59, it is registred properly.

However, I do have problems with the reminder to move, which is basically useless to me. It does go off sometimes, proving that it does have the right preferences etc. to work, but it's such a seldom thing it really doesn't make a difference for me to have it. Which really, really sucks.

[FerdinandFitbit]

Hi there @CamillaGejl. Good to have you in the Forums! 😄

I'm sorry that the reminders to move feature is not working properly for you. Since you mention that it doesn't remind you always, have you tried to restart your tracker to see if this makes any difference?

For this just make sure to press and hold the left and lower right buttons on your tracker for about 10-12 seconds. This will make your tracker to reboot and after that, keep an eye on it and see if it does work.

Keep us updated!

[SunsetRunner]

That is dead on my experience... And The Misfortune is that I bought it with that feature in mind.  Initially I thought it might be something between my pixel and the watch but apparently it is pretty widespread.