Blaze Screen Blank. Not responding to charge. Fully charged this morning

[jmo320]

Hi all, anyone having same issue with the Blaze? Fully charged as of this morning. Went blank screen during run this evening.  Not even a week old!!! 

[AlejandraFitbit · Accepted solution]

Welcome to the Community @jmo320. If your tracker is turning off by itself, I recommend Restarting your Blaze and test it during a run. If you keep having this inconvenience, you can contact our Support Team. They have the proper tools to see what's wrong with your device.

Let me know the outcome! 

[Cyberknight]

Having the same issue with my wife's blaze. This is the second time the screen goes blank. Tried to "shock" it by placing momentarily on the charger and nothing, will not come back up. Was fully charged this morning. Thoughts?

[Cyberknight]

Ok, so I did the recommended restart procedures and it's working again, but the bigger, more important question is, "why is this happening?"

[Rich_Laue]

Is it continually happening or was it a one time event? It could be that the firmware did not start correctly

[Cyberknight]

It has now happened twice and now the current charge only lasted two days. We couldn't get the screen to go blank throughout the night. From one side of a problem to another.

Sent from my iphone

[Rich_Laue]

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@Cyberknight wrote:
It has now happened twice and now the current charge only lasted two days. We couldn't get the screen to go blank throughout the night. From one side of a problem to another.

Sent from my iphone

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A restart did not help?

[Cyberknight]

The restart fixed the blank screen but then it lost charge overnight by the screen staying lit all night. Like I stated in earlier posts, this is the second time we've had a blank screen and now this is the second time we've lost charge in just several days. We're sending the watch back unfortunately. No user should have to deal with this many repeated issues. It's too annoying for something that costs this much.

[Rich_Laue]

@Cyberknight it sounds like there is something wrong. If you bought the Blaze locally, I would suggest the quickest fix would be to exchange it there. Otherwise please reach out to Fitbit, they will be more than happy to help.

[AAH83]

I bought myself a blaze in March 2016, After months of working good, its now dying on me. For the past week its battery started to drain faster, i would charge it in the morning and by afternoon it would be blank. NOw since today morning when i put it on charge its charging from red icon to green icon, and as i remove it from the charger its going blank again. When i put it back to charge, it will show red and charging again!! Its not charging and i cant wear it anymore as its going blank!!

Anyone experiencing this issue, kindly share!

[Diamondz1]

This is pathetic, These things need to be recalled. I just got one. After 14 days of use it just started to show the Fitbit logo. I thought maybe it was the battery. I charged it still nothing the screen was completely blank. I did a reset the logo comes on but then goes back out. This morning I check it out by resetting it again this time the low battery indicator shows. I placed it on the charger to see what would happen, the screen was still black. It didn't show it was charging or anything. Now I took it off the charger did a reset once again the Fitbit logo comes on. However it goes back out to a black screen. Now by the logo coming on it tells me the Fitbit is charging. So there must be a problem some where with the screen. I wished I would have checked up on this before I bought it. To many ppl are having problems with this product.

[AlejandraFitbit]

Welcome to the Community @Diamondz1 and @AAH83 it's great to see you around. Have you tried the restart procedure? If  you haven't, please try this process, now if you have and you keep having problems, I recommend contacting our support team directly, since they have the proper tools to see what's wrong with your devices. For a faster response you can contact them via phone or chat.

Let me know how it goes. 

[AAH83]

Thank you to the brilliant customer support team, who understood what the problem was!! I was charging through a wall charger for a month or so as i was travelling and that weakened or detroyed the battery to the point that the blaze couldnt charge anymore. 

So the Fitbit team sent me a replacement !! Yay...

I got it a couple of days back and im so glad that im back to where i had left.

Thank you Fitbit.

[Diamondz1]

@AAH83 did you have to send yours back? What was the procedure? Ty

[AAH83]

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@Diamondz1 wrote:
@AAH83 did you have to send yours back? What was the procedure? Ty

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@Diamondz1  No i didnt have to! All i did was email the support team and they looked at the problem and sent me a one time replacement at my home address!!

[Diamondz1]

Hmmm, thanks however it's really no good TBH if Fitbit doesn't actually address the problem and fix it. From what I'm seeing a lot of users are having the same problems. Their is no way they aren't aware of what's going on. I'm reading about these problems not long after this product was released.

[AAH83]

I agree with what you are saying, however what the support team is saying that they do not allow the fitbit devices to be charged through a wall charger due to voltage fluctuations which could destroy the battery. They want us to charge only through a usb port from a computer. And what they are saying is present in their terms and conditions, when i went through it.

[Diamondz1]

Cool I get what they are saying. However my battery will charge the unit just want display properly. It doesn't show its charging but I let the battery drain. Then did a restart the logo came back on from the low battery indicator. The display just want come on. I actually think it's more going on then what they are saying. I called the cs acted completely clueless.

[Rich_Laue]

So what do the probably thousands of people who dont have a laptop or desktop computer.
If your using a good wall wort it will filter out the fluctuatiins.

[Diamondz1]

Rich I completely agree with you. If that's the case they should have this written in bold words so everyone can see. Btw if I'm going to wear the watch. I don't have time to carry my laptop around with me. Why do they have traveling chargers then? Also the older Fitbit had no problems charging it using a plug. This product should be recalled, Fitbit knows it. People have also reported that it cracks easily and some don't even know how theirs got cracked. I have an Apple Watch but I don't wear it to excerise in. I just got the Blaze bc it looked more stylish then the older ones. TBH I regret that I did. This thing should sale for no more then 80 bucks if that.