Blaze Screen Cracked

[far4ngn]

I was very disappointed to look at my Blaze this morning to find the screen has a diagonal crack across it. I called Customer Support and they pointed out that my Blaze is 1.5 months beyond the warranty and put me on hold while they looked into options. The rep came back with an offer of 25% off of my next Fitbit product. I have owned 5 iPhones and countless watches and I have never had a cracked screen. I really can't believe that Fitbit is offering me a discount that is about the same as a sale at any big retailer of their products.

A fitness watch should be built to withstand adverse conditions and I have never done anything but run and workout with it. I let the rep know that I was disappointed in the solution and if that was the best she could do I would no longer be a customer. We have 3 Fitbits in my direct family and I have recommended the watches to likely 100+ people. The reps response was "I'm sorry to hear that". It is very obvious that Fitbit sees themselves as a manufacturer and not a company that is dependent on long-term customer relationships. A customer for life is a huge asset that is overlooked with that view.

Has anyone had any luck with other angles to getting help in a situation like this?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@far4ngn I hope you're doing well! Sadly if your tracker is outside the 1 year limited warranty period so support won't be able to do much besides what's been offered. Also this type of damage isn't covered by the warranty that you can check here.

I'll be around!