04-20-2016 19:15
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04-20-2016 19:15
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Answered! Go to the Best Answer.
12-26-2016 10:28
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12-26-2016 10:28
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Hi there @Redlion8519. Great to see you in the Community!
If you've already treid to restart your tracker and it doesn't work, feel free to get in touch with the Support Team for them to take a deeper look and help you out with this.
Let me know if you need anything else!
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01-09-2017 13:53
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01-09-2017 13:53
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The same thing happens to my Fitbit blaze. It is at full charge but in the middle of the day the screen goes black. Reset doesn't work. Only thing that works is putting it on the charger and it turns back on fully charged within a few seconds. Help!

01-10-2017
07:08
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03-02-2025
06:50
by
MarreFitbit
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01-10-2017
07:08
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03-02-2025
06:50
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MarreFitbit
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I'm glad to see new faces in the Community! Welcome aboard @Keely129! 😄
It sounds like there might be a dead short here since it works fine once you put it in the charger. I would recommend reaching out to the Support Team guys for them to take a close look and they'll be able to tell you what your options are.
Hope this gets resolved soon and anything else you may need, let me know!
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01-16-2017 02:27
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01-16-2017 02:27
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Thank you! it worked like a sharm 🙂
01-18-2017
08:15
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03-02-2025
06:50
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MarreFitbit
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01-18-2017
08:15
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03-02-2025
06:50
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MarreFitbit
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Welcome to the Community @FitnessNisse! 🙂
I'm happy to hear that it worked for you! Anything else you may need, let me know. I'll be happy to help!
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01-23-2017 01:39
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01-23-2017 01:39
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My blaze almost after every reboot the initial screen at least 3 out of 5 times would be skewed meaning not be readable. I have to restart it several times and can guarantee that I have to do this process at least five times a day. I am thinking 8 bought a defective one as this has been since inception. I am seriously considering getting a S3 gear. I have had this for about a year with countless problems and I am from the Caribbean so support and returning it is not really an option, sucks. I have firmware 17.8.301.7

01-23-2017
04:14
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03-02-2025
06:50
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MarreFitbit
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01-23-2017
04:14
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03-02-2025
06:50
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MarreFitbit
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Hey there @TriniJJ! Welcome to the Fitbit Community!
I'm sorry you're having problems with your Blaze not working as it should. I can still recommend getting in touch with the Support Team for them to take a look and see what your options are. It won't hurt trying.
Any other thing you may need, let us know!
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02-04-2017 12:25
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02-04-2017 12:25
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Just letting you all know I spoke with the support team and they agreed to replace my Blaze and thus far I haven't had a problem..
Fingers crossed all goes well.
Thanks again.

02-06-2017
12:27
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03-02-2025
06:51
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MarreFitbit
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02-06-2017
12:27
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03-02-2025
06:51
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MarreFitbit
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02-14-2017 18:40
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02-14-2017 18:40
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Yup, this worked. Thanks
02-15-2017
04:13
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03-02-2025
06:51
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MarreFitbit
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02-15-2017
04:13
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03-02-2025
06:51
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MarreFitbit
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02-22-2017 16:30
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02-22-2017 16:30
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My Blaze is dead. I have tried recharging, and rebooting by holding down the left and lower right buttons as suggested. It is not responding. There is a tiny red dot in the upper left hand corner. My computer program wont recognize it. Who can I contact? I like the Fitbit but this is wrong.
02-23-2017
05:20
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03-02-2025
06:51
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MarreFitbit
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02-23-2017
05:20
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03-02-2025
06:51
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MarreFitbit
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Hey @Robstr2001! Welcome to the Community Forums! 🙂
I'd like to know... If you put your tracker to charge, do you see a charging indicator on the screen or anything at all? Also, are the lights in the back of your tracker flashing or you don't see anything at all either?
The little red dot you notice is the light sensor so this is nothing for you to worry about. If you continue to have the same problem, you can try to restart your tracker about two or three times and put it to charge and see if this would make any difference.
Let me know how it goes!
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03-05-2017 06:38
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03-05-2017 06:38
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That worked for me thank you so much!!! Looks like my battery died weird despite being on the charger. Thank you so much I was freaking out hahah!!!

03-06-2017
08:05
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03-02-2025
06:51
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MarreFitbit
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03-06-2017
08:05
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03-02-2025
06:51
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MarreFitbit
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Haha no worries @MrShyRockstar!
I'm happy that this worked for you and that you're now back on track! Any other thing you might need, let me know and I'll be happy to help.
Welcome to the Community Forums! 😄
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03-06-2017 12:56 - last edited on 02-02-2020 15:44 by LiliyaFitbit
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03-06-2017 12:56 - last edited on 02-02-2020 15:44 by LiliyaFitbit
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My blaze had malfunctioned and It had only been a few months since the purchase. Fitbit support did an on line chat and agreed to replace it. It only took a couple of days. Great service. Love the device. They offered to let me upgrade to another device for a discount but I like the Blaze. Very happy with the way they helped me out right away.
Thanks!!!
Moderator edit: personal info removed

03-07-2017 07:31
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03-07-2017 07:31
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Nothing happened

03-07-2017 07:33
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03-07-2017 07:33
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No, the blaze is black. I tried the 10 sec advise and it did not work
03-07-2017 09:07
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SunsetRunner
03-07-2017 09:07
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It works now!!!!!, thank you!!!, I love my watch!. 😃😍
03-08-2017
09:08
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03-02-2025
06:51
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MarreFitbit
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03-08-2017
09:08
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03-02-2025
06:51
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MarreFitbit
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Hi there @Robstr2001 @mrfp @SunsetRunner. Great to see you in the Community Forums! 🙂
@Robstr2001I'm happy that you were able to get your Blaze replaced and that you're now back on track!
@SunsetRunner, I'm glad to hear that the troubleshooting worked for you as well!
@mrfp, I'm sorry to hear that it didn't work for your 😕 I will go ahead and forward your case to our Support Team for them to take a deeper look and see what are the options now. Keep an eye on your inbox.
Anything else you guys may need, let me know. I'll be happy to help! 😄
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