Blaze Screen is Black

[jdkurenuma7]

Out of nowhere, my Blaze screen is black. No buttons work and the battery is still have full. Green lights underneath are still on and flashing. Help!

[neffhead]

Did not work. did not restart. 

[Rowthena]

Did you hold the left button and the right lower button down together for a full 10 seconds?

[neffhead]

Yes I did.

[Khrisphy]

So what Fitbit will do about it for just a year of use of the watch cost you almost 300 dollars what a scam this people of fitbit guys do.

[Khrisphy]

Wow like I'm dumb to understand such simple procedures I'm into electronic so I just don't have time to play around with that sputid watch 

[Rowthena]

I wish I could tell you what was wrong with it.   IT could be faulty.  I've purchased 5 different watches and 2 were faulty but they were great at exchanging.    Possibly just try charging it for 4-5 hours?
Otherwise yeah insist on an exchange.

GOOD LUCK!

[Jksneddon]

Buying an Apple Watch seemed to fix my issue.  No exchanges were offered, only a discount on the same watch that failed, not the versa, which I've always upgraded also.  It's sad because I would never have thought I would have changed from Fitbit, I always received good customer service prior to this, but something I spend that much on should last longer...

[AlejandraFitbit]

Hi guys, I hope you are doing fine!

I appreciate all the feedback provided about your trackers. As recommended previously, if you have already tried the instructions provided in the help articles:

• How do I restart my Fitbit device?
• Why isn't my battery charging?

And keep experiencing problems with your Blaze, feel free to get in touch directly with our support team, I know they will be glad to help you out and provide you with a solution.

See you around. 

[LyleW]

That worked for me too - thanks!

[AlejandraFitbit]

Hey @LyleW, thanks for the information.

I am glad to hear that the instructions provided worked and that your Fitbit is now working properly. If there is anything else I can do for you, do not hesitate to post it.

Keep the stepping up! 

[Khrisphy]

Mine still nothing doing all still nothing

[Shelliebean]

Mine went black stopped working today. Thank you for the info. It started working after your instruction Makmak. Awesome!

[AlejandraFitbit]

Thanks for the update @Shelliebean and @Khrisphy.

@Khrisphy I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

And @Shelliebean, it's great to hear that your tracker is now working properly. If there is anything else we can do for you, do not hesitate to post it.

Happy stepping! 

[chrisjs13]

I have the same issue. I have restarted it and it will buzz, but will still not show anything on the screen except for black.

[BitFit_BitCurvy]

(*whew*!) I just want to say.....

ThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYouThankYou! (and I really mean that.)

[Khrisphy]

Thank you for what. Mine still the same still black nothing. What help I got. Still didn't received nothing

[Ann7]

Hi, my blaze is giving me the same problem but restarting it isn't working. Please help. My device is just over a year old.

[Gramxiao]

This did the trick! Thank you!

[PJarvis]

Hi I have tried the restart. Heart rate monitor lights are on and it seems to be counting steps but the screen is blank. Tried putting it on charge, but it did not show that it was charging with the progress bar. What next? I live 3 hours from where I bought it.

[Khrisphy]

Too late for me cause they reply after the warranty is out and they reply that is not covered so shut it fitbit