Blaze Screen is Black

[VinceP]

I've restarted it and that doesnt work. It will still sync with my phone and the battery is full. It stopped working after less than a month of having it.

[SunsetRunner]

Awesome troubleshooting

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[AlejandraFitbit]

It's great to welcome you @VinceP, thanks for troubleshooting this inconvenience by yourself and @SunsetRunner for stopping by.

I would like to know if you keep having issues with your Blaze? At the moment of putting it to charge, does it display the battery icon or still black?

Hope to hear from you soon. 

[SunsetRunner]

*fingers crossed* 

[VinceP]

Its still black

[SunsetRunner]

Does it do the same when connecting to other usb ports? 

[Rich_Laue]

@VinceP as you insert the Blaze into its powered up charger the screen should turn on for 10 seconds, it then will go black. Is this what your seeing?

[VinceP]

Yes. It doesn't even seem to be charging now

[Rich_Laue]

If the screen does turn on for 10 seconds then goes black, the Blaze is reating the way it should and is charging.  

Why do you say that it is not?

[AlejandraFitbit]

Thanks for the information @VinceP, @SunsetRunner and @Rich_Laue for stopping by.

At this point, I recommend keeping an eye on your inbox to receive further instructions.

See you around.