help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze Shows Hours Steps Made but not showing accurately on IPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2018 13:39

‎05-22-2018 13:39

The FitBit Blaze will show the number of hours steps are made but the Iphone app will not show accurately.  Why do they not sync up this happens from time to time and the current day will wipe out what happened the previous day in regards to hours steps were made.  It is only posting current day for the previous day.  What is the fix for this?

Best Answer
0 Votes
1 REPLY 1

‎05-25-2018 14:15

‎05-25-2018 14:15

A warm welcome to the Community @BGHobbs. It sounds like your Blaze isn't always syncing to your app and this could be the reason why you're not seeing the same information on both. In this case, I would like you to confirm you have the latest version of the app which is 2.51 for iOS. 

 

In case, your tracker isn't syncing try this troubleshoot to get it properly connecting with your iPhone. Regarding, the data that you'll see on your Fitbit app the first part of it will show you the information from the current day but if you move the arrows to check other days's info, you're also able to see it. However, the tiles below will show only today's data so that won't change even when you change the day above. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes