Blaze Sleep Mode: Recording different times on dashboard and on sleep tab

[Soleil_ak]

For the last two days my Blaze has recorded inaccurate information on the Dashboard for sleep.  For April 17 the dashboard shows 15 hr 54 min (I wish!) while the sleep pattern tab shows the correct time asleep of 8 hr 14 min.  Similar error yesterday.  This seems to have started after I did the firmware update version 17.8.401.3. 

I have screen shots but I can't figure out how to add them to this message. 

TIA for any suggestions.

[RosW]

Same problem here.  I have seen other similar posts so i  gather we are not alone and I'm hoping Fitbit recognises this is a common problem and will fix it for us.

[Soleil_ak · Accepted solution]

RosW-
Last night I rebooted my phone and then set my FitBit app Account/Settings to Automatic Time Zone - use network provided time. This morning it had correctly captured my sleep.

Hope this works for you.

Soleil_Ak

[AlejandraFitbit]

A warm welcome to the Community @Soleil_ak and @RosW thanks for stopping by.

@Soleil_ak I am glad to hear that your inconvenience has been resolved and thanks for the sharing the steps you did to fix this, @RosW have you tried these steps? If you haven't, please follow them. Also, I just want to share with you that our team is aware of this inconvenience and is hard working to fix it. Your patience will be much appreciated.

Catch you later. 

[RosW]

Thanks for the suggestion Soleil_ak .  Unfortunately this hasn't worked for me, in fact now the sleep tracking page has the graph reporting the same as in my dashboard i.e. about double my actual sleep time, although the day on the sleep page  is recording correctly.  Any other suggestions gladly welcomed!

[C-LifeCoach]

I have tried all the suggested solutions to fix this same problem on my Blaze (including making sure the app is updated), but NONE of them worked.  Does anyone have any other suggestions?  Thanks in advance 🙂