Blaze Sleep Tracker not working

[Srl59]

Sleep tracker initially over laid most current night sleep to the previous day's, then the sleep tracker feature stopped working altogether. Per Fitbit support I reset the Fitbit and changed sleep mode sensitivity from 'normal' to 'sensitive'. Still not working. This brand new Fitbit is under 2 months old as of 9/14/16 and should not have these issues. All other features work fine. I upgraded to the Blaze because I really liked the HR charge. Any suggestions on other things to try?

[AlejandraFitbit]

A warm welcome to the Community @Srl59. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems with your sleep feature? If you do, I recommend restarting your Blaze a couple of times more and test it during the night. In the meantime, keep in mind that you can also log your sleep by doing the following from your iOS Fitbit app:

1. Log in to your account
2. Tap "How did you sleep?"
3. Tap the "+" sign
4. Tap "Add Sleep Log"
5. Enter your information
6. Tap "Save"

If this procedure definitely doesn't work, feel free to contact our support team. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[Jlaveck]

I'm on my third unit, which I set up yesterday.  Again, the device is failing to record any amount of sleep.  Prior units would record a random hour every few days.  Now I can't even find the setting for sleep sensitivity (firmware 17.8.200.3).

I also "upgrade" because I liked the HR and sleep monitor function, but honestly if I can't get one of three devices to work, I have to wonder the quality of QC or build process.  I've done a hard reset after turning HR monitor off.  We'll see what the results are tonight, but so far I'm thoroughly unimpressed. 

[GG007]

Have had the same issue with my Blaze as well with sleep auto tracking and on days if it tracks sleep, it tracks my sleep for  only 1 or 2 hours out of 7 hours of sleep and I have to manually log it. 

[Rich_Laue]

@Jlaveck about the HR monitor, try setting the Blaze up A a replacement device. 

[Jlaveck]

I did set up as replacement device.  Last night, no recording of sleep.  I'm very disappointed in the quality of this device in that I've now had three units that don't seem to work properly.

I've set HR to off, hard reset, turned HR to Auto, sleep to sensitive and nothing.

[Rich_Laue]

When you say the sleep is not working, what do you mean?
No sleep recorded?
Sleep recorded but start and end times are wrong? It does not know when a user gets into bed.
Does it show that you're awake most of the night? In sensitive it will say that a user is awake any time the arm moves.

[Jlaveck]

Sorry, it's not recording or syncing any sleep.  With prior devices, I would sproadically get an hour of sleep recorded, regardless of when I went to sleep.