Blaze Steps Vanishing and Reappearing Later

[StepWarrior]

2 weeks ago my Blaze subtracted 5,000 steps from a morning run. I particpate with a group in challenges and posted about it. One lady stated this happened to her husband and the steps caught up by the end of the day. Thankfully this happened with mine. However, this past weekend I lost 5,000 but they never caught up 

[AlejandraFitbit]

A warm welcome to the Community @StepWarrior. It's weird to hear that your tracker is deleting your steps. Have you manually logged any type of activity like "Walk" or "Run"? If you have, I recommend deleting that activity since it can cause discrepancies in your information. If you haven't, please restart your Blaze and test it.

Let me know the outcome. 

[bbarrera · Accepted solution]

The most annoying behavior of the Fitbit app on iOS is that I'll open it and it will say something like (making up step count for the example) 11,515 steps, and then it changes its mind and drops down to 9,834 steps. If I force a sync by pulling down / rubber banding, then it (usually) syncs back to 11,515 or greater. Sometimes I have to force quit the app and restart to get step count to update.

The basic problem here is that Fitbit considers "true steps" as whatever is in the cloud on their servers. If you sync tracker with phone app, then the app is the middleman. If the app cannot sync to Fitbit cloud, for whatever reason, you'll temporarily see a discrepency between tracker, app, and web dashboard.

[StepWarrior]

Thanks for the clarification which makes sense and also what I realized about the steps that got lost is that I also have a one clip, which I think when it synced both devices went to the lower amount on the one. So I just plugged the one in so it won't sync to that and then I shut down the blaze if I'm using the one.

[StepWarrior]

Alejandra please read below for the correct solution.

[Rich_Laue]

If your looking at the app, then please go to fitbit.com to check the step count, i find the app doesn't always update.quickly.