Blaze Stuck at Moment Clockface - Unable to change

[RichardH09]

Hi all

So I updated to the new firmware over the weekend. Everything was fine, syncing, movement reminder etc. However, I was unable to change the watchface to something else other than "moment" which is stuck on my Blaze now.

I had tried:

- Unpair & Repair;

- Resetting my Blaze (left and bottom right button)

- powering off and on blaze, then my phone, then both blaze and my phone;

- changing the clockface on fitbit.com dashboard and force a sync via the app

All these don't help at all. I like moment for the info it gave, but as I'm always outside, the red colour font made it difficult to read. 

Anyone has anything else that I can try??

Thanks for reading..

Richard

[FerdinandFitbit]

Hey there @RichardH09. Welcome to the Fitbit Community! 🙂

I'm sorry that you're having this problem with your clockfaces. Since you mentioned all that you've tried, I would like to ask you to try to set up your tracker as a new device again just to make sure. This has happened to a couple of other users and it has helped. First, attempt to restart your tracker a couple of times making sure you're pressing both the left and the lower right buttons for 10-15 seconds. Once it has restarted, make sure that you're going to the Account section and here you're choosing the option that says "Set up a new device" and follow the on-screen instructions.

Once you've set up your tracker as a new device, see if you're able to change to any different clock face and if you're still having issues with this, let me know and I'll be happy to help you out with this.

[RichardH09]

Hi @FerdinandFitbit

By "Account" section, do you mean the Device section where I can tap on the + on top right hand corner to add a new device? I tapped on Account section but there isn't any selection to add a new device, only a gear icon at top right hand corner that goes to my settings such as Time Zone, Location, Edit Profile etc.

[FerdinandFitbit]

Thanks for getting back @RichardH09. If you're using Android, from your dashboard, tap on the top left corner and then go to "Devices". Here you will see your Blaze connected and you just need to tap on the plus sign that is at the top right coner, choose that you're setting up a  Blaze and just follow the on-screen instructions.

Let me know how it goes!

[RichardH09]

Hi @FerdinandFitbit

Yes, that's what I'm referring to.

Here's what I just did:

1. Reset the Blaze 5 times (Left + Bottom Right Buttons x 5)

2. Launch phone app. Menu => Device => Select connected Blaze => Delete Device

3. Tap + to add device

4. Went through the device setup process (detection, enter 4 digit code, pairing successful, browse through the info about Blaze such as how to wear etc)

5. Login to Dashboard on Web here.

6. Default Clock Face is Moment, changed to nautical

7. Launch Phone app => Menu => Device => Connected Blaze => Sync

The initial few syncs didn't throw out any error message. The icon just spin, and then stop. But, under "Sync Now", the last sync minutes keep increasing. Hence, I think the sync is not successful. I did a reboot to the phone and tried syncing again. This time, the minutes under "Sync Now" is changed to "a moment ago". However, likewise, there is no error message nor red exclamation mark.

I'm using Xiaomi Mi Max on MIUI 8, China ROM Stable. I had gone into MIUI's Security => Permission for FitBit and ensure that all requests are set to Accept. So, there is no issue with any permission.

I just did a sync now again (now showing 3 mins ago). The icon just keep spinning and stopped. But the time shows "7 minutes ago". So, guess the sync didn't went through.

[RichardH09]

Now, I'm getting "Clock Error" - tells me to change to another clock face in app and sync again. But, syncing is not going through. H,mmm...

[RichardH09]

I think I had a bricked blaze now. It's stuck at "Clock Error" screen. I made the mistake of deleting the blaze in my app and tried to add it, but all it does is repeatedly giving me the enter 4 digit screen, then return to clock error screen.

[FerdinandFitbit]

Hey @RichardH09. Thanks for keeping me updated!

It soulds like you've done basically everything that can be attempted for getting your tracker to work to no avail. I would recommend getting in touch with the Support Team for them to take a deeper look and see what could be causing this and for them to get you back on track.

Let me know how it goes and if you need more help, I'm around!