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Blaze Unresponsive out of the charger

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‎03-19-2017 10:37 - last edited on ‎03-26-2017 13:22 by Moderator Alum

‎03-19-2017 10:37 - last edited on ‎03-26-2017 13:22 by Moderator Alum

I have had my blaze for over 6 months and have had 2 charges because they broke for no reason. Yesterday I put my Blaze on the charger because it's been dead. All was normal and it indicated it was charging. I took a shower and when I got out it was still on 1 red bar and I took a 20 minute show so I took it off the charger and it immediately went black and was unresponsive so I put it back on the charger and the logo popped up and it came back on. I left it on the charger for the entire night and it showed it was all the way charged so I took it off the charger and it turned black and became unresponsive again. I have taken great care of my fitbits and they keep breaking and I frankly believe I am being scammed because I have spent close to 350 dollars and none have lasted more than half a year. Any advise before I make a request for a replacement? It appears nobody has had this isssue.

 

Moderator edit: Clarified Subject

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4 REPLIES 4

‎03-19-2017 13:16

‎03-19-2017 13:16

Welcome to the forums!

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also try a different USB port on your computer and see if tat helps at all

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-19-2017 15:48

In response to WendyB

‎03-19-2017 15:48

I cant even take it off the charger because it immediatly becomes unresponsive and so i cant get to the menu

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‎03-26-2017 13:19

In response to WizardBenGaming

‎03-26-2017 13:19

Hi there @WizardBenGaming. Great to see you in the Community Forums!

 

This is a very strange situation. I'd like to forward your case to our Support Team for them to take a closer look as it seems there might be a short in the tracker. They will be happy to take care of you. Keep an eye on your inbox.

 

If you need anything else, let us know. We'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎03-26-2017 14:17

In response to FerdinandFitbit

‎03-26-2017 14:17

Thanks

When life gives you lemons make orange juice and leave the world wondering how you did it.

Sent from my iPhone 8.47
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