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Blaze Will Not Sync Alarm

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‎02-13-2017 14:29

‎02-13-2017 14:29

Similar to many others reporting today, my Blaze won't sync the alarm. After the normal rebooting of phone and Blaze, I followed the directions in other posts (as relayed by tech support) to remove the Blaze from the app (Android 2.42), and add it back. This corrected the time sync issue, but the alarm does not ever sync.

 

The step count has updated as expected, the only other issue I've seen today is that notifications are significantly delayed. For example five minutes into a phone call and the notification for that same call goes off on the Blaze.

 

Anyone successfully resove these issues, or is it as suspected something in the Android app update?

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‎02-15-2017 04:25

‎02-15-2017 04:25

Hi there @IRQ10. Great to see you in the Community Forums!

 

This is very strange as normally a restart or setting up your tracker as a new device should help correct all these issues. I can recommend probably deleting all the alarms, syncing your tracker and then, restart it by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Once it is back on, set the alarms again and sync the tracker and see how it goes.

 

Let me know if this makes any difference.

Ferdin | Community Moderator, Fitbit

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‎02-15-2017 05:53

In response to FerdinandFitbit

‎02-15-2017 05:53

I have been having this alarm sync issue for about a week (many others have had the same, there are several threads about it).  It appeared to be limited to devices syncing with the Android app.

 

Amazingly last night everything started working again.  Alarms syncing, clock face syncing, all that was broken is now fixed.  This without any app update or Blaze firmware update.  Previous resets, restarts, unpairings, repairings, etc. had not fixed it, but now it has fixed itself (also confirmed by other users this morning) 🙂

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