Blaze Won't Sync or Hold Charge

[AeydenOrion]

I purchased my fitbit blaze back in May and everything was great but here the past 3 or so months I've been starting to have problems. At first it just wouldn't sync and it would say "Tracker not found" or "Can't connect to live data" but then I tried all the tricks I found on here like making sure it was charged before trying to sync it again and typically within a few days it was fixed. But now the not wanting to sync is becoming more frequent and I'm noticing it's not holding a charge either. I started noticing it over the weekend. I charged it up on Friday and on Sunday morning I just happened to look down and the battery was in the red. I know it wasn't because I was screwing around with, I'm getting close to all my final semester projects being due for grad school and honestly haven't touched it (aside from just wearing it) because I've been so preoccupied. I charged it again yesterday and when I woke up this morning my battery was already half gone. I bought a 2 year warrenty for it, should I just go see if they can fix it? Because I've tried most of the tricks online to no avail. I've restarted it, made sure updates were installed, restarted my phone, restarted bluetooth and noting

Thanks in advance!
-Aeyden

[FerdinandFitbit]

Hi there @AeydenOrion. Welcome to the Fitbit Community! 🙂

I'm sorry to hear that your Blaze is not syncing properly and not holding a charge 😕

For the not syncing issue, I can recommend restarting your tracker again by pressing the left and lower right buttons for about 10-12 seconds and this will make your tracker to reboot. Once it's back on, go ahead and set it up as a new device. For this, go to the Account section. Here choose the option that says "Set up a new device" and follow the on-screen instructions and it should be all set and you shouldn't have problems to sync.

Now, when it comes to the battery getting low. Your Blaze battery should last for about 5 days with a regular usage. If t's lasting less than that, something might be going on with the Battery. I can recommend for this fully charging it and once it's fully charged, start wearing it as you would normally do but sync it right out of the charger. Make sure to sync it constantly (you can turn on the All-day sync option in the tracker settings for it to automatically sync and do this until the battery drains completely. Once this happens, feel free to get in touch with the Support Team and they will be able to tell from the logs that it's not working as it should and they will be able to help you out and get you back on track.

Let me know if you need more help with this! 🙂