Blaze: Won't work unless it is docked on the charger

[KatieKapiris]

I am having issues with my fitbit Blaze  which I was given for Christmas(2 weeks ago) . We purchased the product directly from the FitBit store. 

I have set up my account and synced my watch to it however the actual screen/device only works when it is docked on the charger. As soon as I take it off the charge the screen is unresponsive. 

My online account recognised that the battery is full as does the screen when it is initially docked on the charger. 

I have reset the device twice (while on the charger) but the screen will not activate unless it is docked.

Please help – this is extremely frustrating!

Moderator edit: format

[Chooka67]

Same issue here. Have been in touch again with Support and waiting for a reply. This is a recent problem for me. Initially I had a problem with the battery not lasting as long as it should which was resolved by turning off most features.... and now this....after leaving it to charge overnight, it only works when in the charger otherwise it's as dead as a doornail.

[alexandergreg]

i am having same issue just noticed it today, went to put it on and a the screen was blank put it in charger and it lights up strange, who do we contact to fix it?

[Chooka67]

Support has asked for a video of the problem which I have just sent....tricky taking the Blaze out of the charger and into the wrist holder with one hand, but managed to do it. Hopefully will have an answer soon. 

[Bramsel]

god this is frustrating, i have the same issue here. perfectly charged in the dock. however when i take it out it instant goes off. fix this problem pls fixbit

[Chooka67]

Sent off the video and it appears they can't fix and are looking into my warranty eligibility. I told them I purchased an extended 3 year replacement warranty through the store and showed them a copy of the receipt. This is so poor. No explanation and I won't be able to get to the store until the weekend. My Blaze is less than a year old.

[ShayVE]

The same thing has happened to mine. Really Frustrating

[KatieKapiris]

I have just sent them a facebook message and posted on their page (I included a video as well). 

Hopefully that resolves the issue! Fingers crossed! I will let you know how I go!

[Hoqbinh]

Hi, 

I have the same  problem, have you solved it yet?

[Chooka67]

Thie problem couldn't be fixed and I returned my Blaze to the store for a replacement as it was still under warranty.