Blaze a broken - White lines and messy screen

[RichardR]

Hello - My blaze has gone all strange, white lines and fuzzy.... 

Restated 5 times and recharged.... same issue..... 

Is this a common issue?

[honglong1976]

what did Fitbit support say?

[Rich_Laue]

@RichardR No it is not a common issue, i would as @honglong1976 suggest reach out to fitbit at contact.fitbit.com 

[RichardR]

Yes I would do but when i select Email then Blaze then Android and other (As no options come up), the page hangs with a swirling circle ;-(  - Thanks for you reply 😉 

Will try again when i get home - May be a work/firewall thing. 

Very sad my blaze is broke - I see a few other users have had the same problem, tricky thing is that I bought it when i was in Cardiff, UK (At Christmas) and now I am in Vietnam working for a few months.... I wonder if Fitbit has somewhere in SE Asia that i can get them to look at it. ...

[FerdinandFitbit]

Hi there @RichardR. Great to see you in the Community Forums! 😄

I'm very sorry to hear that you're having problems with your tracker 😕

Since I read you've already tried restarting it and that hasn't worked, I've gone ahead and escalated your case to our Support Team. They should be getting back with you shortly so keep an eye on your inbox and hopefully, we'll have you back on track soon! 🙂

Let me know if you need more help!