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Blaze activity is different on dashboard than watch

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‎06-15-2017 09:51

‎06-15-2017 09:51

Hi! I've noticed two days in a row that the activity of steps per hour are different on my blaze than on my dashboard. I've tried everything and it's very disappointing since I strive on being active every hour. Any suggestions?! 

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‎06-15-2017 13:30

‎06-15-2017 13:30

Welcome to the Community @Runnergirl1221! Thanks for the details that you've mentioned. Currently, this is a bug that our engineers are investigating. 

 

Thank you for your understanding and patience. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-02-2017 04:43

In response to SilviaFitbit

‎08-02-2017 04:43

Any update @SilviaFitbit? Here is a classic example of what I am getting. My Blaze shows active hours -a nd it is correct because I check my watch routinely to make sure I am getting the 250, but the dashboard has something completely different.IMG_20170801_181037067.jpgScreenshot_20170801-181016.png

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‎08-03-2017 05:59

In response to TDGARDENS

‎08-03-2017 05:59

It's great to see you around @TDGARDENS, thanks for the attachments.

 

Regarding to this inconvenience, our team is hard working in finding a solution for it, your patience is much appreciated. I recommend keeping an eye in this post where our friend @CallieM is providing updates about this.

 

See you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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