help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze alarm and notifications not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2018 06:50

‎07-06-2018 06:50

I've had my Blaze since May of 2017 and it has been great.  In the last 10 days, I've noticed that it no longer vibrates for notifications or my alarms.  I've restarted the blaze several times and even turned it off and on again twice - nothing.  The screen shows the alarm is going off and notifications for emails and texts come through, just doesn't vibrate.  Please help. 

Best Answer
0 Votes
6 REPLIES 6

‎07-07-2018 12:32

‎07-07-2018 12:32

A warm welcome to the Community @marylugonzalez! I appreciate the restart and the procedure you've followed. It's pretty weird that your Blaze isn't vibrating even after the restart. In this case, I've shared your post with our Support team, they will continue assisting you on this matter.

 

Hope this helps. Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎07-09-2018 08:11

In response to SilviaFitbit

‎07-09-2018 08:11

Thanks for forwarding my issue.  Unfortunately, support was unable to help - they only suggested that I get new device.  This is disturbing since both Fitbit devices I've owned have had issues just after the limited warranty expired.   Not sure I'll stick with Fitbit.  

 

Thank you for helping me try to resolve this. 

Best Answer
0 Votes

‎07-09-2018 08:29

‎07-09-2018 08:29

I have this problem as well and have even removed the app and restarting my phone and restarting bluetooth. Nothing has worked

Best Answer
0 Votes

‎07-09-2018 08:53

‎07-09-2018 08:53

I figured it out. Go into the settings of your Blaze and at the bottom click on "shutdown". Go into bluetooth and make sure your Blaze isn't paired, turn your Blaze back on and go back to settings to "Blaze Classic" and tap until it says "pair". While in bluetooth setting click on "scan" and the Blaze should pop back up to pair - make sure to keep the Blaze screen on. Then go back into the app and make sure all the call and text notifications are set up, then make sure it syncs. Fingers crossed it works for you like it did me!

Best Answer
0 Votes

‎07-09-2018 09:27

In response to DyanaFerg

‎07-09-2018 09:27

@DyanaFerg - thank you for the suggestion, but I did try that and it hasn't worked.  Support is telling me to get a new one, which I'm not too happy about.  I really really like my Blaze. 

Best Answer
0 Votes

‎07-09-2018 13:27

In response to marylugonzalez

‎07-09-2018 13:27

I'm so sorry to hear that. Hopefully a resolution can be done so you don't have to buy a new one or a different one. 

Best Answer
0 Votes