Blaze (and Alta) Missing from www.fitbit.com/setup

[SunsetRunner]

When one goes to http://www.fitbit.com/setup, at the bottom of the page it says "Need help setting up your device? Get Help Information for:" followed by a drop down dialog box from which to choose your device, as shown in this screen capture:

Note that neither "Blaze Wireless Activity Tracker" nor "Alta Wireless Activity Tracker" are in the list. Thought that I would point this out in the event the forum moderators can let the web team know.

[SunsetRunner]

Nice catch @SunsetRunner 

[AndrewFitbit · Accepted solution]

@SunsetRunner Yeah, nice catch! Thanks for taking that screenshot. They essentially all link to the same help article, but I'll follow up with our team and get that fixed. 

[SunsetRunner]

Cool Andrew 😺

 

[JRKennedy]

I do not have the Blaze as an option when I am setting up on my Windows phone either.

It is extremely frustrating. So far fitbit support has been no help. After confirming I was using the correct OS and phone that is listed as compatible, they just told me to use a differnt mobile device. This is not an option. I feel they need to update the app that is for "older" windows 8.1 OS. It is listed as compatible, after all.

[SunsetRunner]

More than two weeks later yet the web page remains unfixed.

[JRKennedy]

I am only half satisfied, they did send me the dongle free of charge so that I may have the Blaze sync when I come to my computer desktop, but I am unable to get it to sync with the app on my phone still, I hope they intend on fixing this, as I am not getting the full use of this device until they do. I would like to be able to track my runs on my phone, but anytime I do it searches for my phone, and "cant find" Again, hope this is resolved SOON

[SunsetRunner]

@JRKennedy depending on your phone, you could be waiting a very long time. Noting your pc was Windows 8.1, an OS Fitbit has stated they are discontinuing support for, I'm assuming your phone is of similar variety. Given the Blaze is geared towards Windows 10, you'd have to be the eternal optimist to assume it'll be resolved soon.