Blaze and Fitbit App have turned disastrous

[Moocow1980]

Where to begin...

This has been happening for a month. If I have my watch on and load the Fitbit App on my Nougat OS Android phone (Droid Turbo 2), sometimes the data won't sync. I can sometimes reset the watch by pressing left button and lower right button simultaneously, but not guaranteed.

So, the next step is to shut down the phone, reboot my watch again, reboot the phone, open the Fitbit app, and it syncs. But to basically have to do this every other day is absolutely inconvenient.

Well, now a new issue has popped up recently on top of those still-continuing issues. The Fitbit App will have me logged out every other day, and it forces me to log back in. When I do, all of my tiles are 100 percent reset. I have to deselect and reorder everything... just for the app to mess up again a day or two later.

Not to mention that since all of these issues began, my battery life went down.

I do not know what is wrong but this needs fixed. It is not cool to have a product that is malfunctioning like that. I hope the development team looks at this and releases a better update for both the watch and the app.

[Rich_Laue]

@Moocow1980 that does sound like a pain.

Logging out and back in will reset the dashboard,  this is the only settings that stay on the phone itself.

Have you tried just restarting the phone, with97 res5arting the tracker? and then doing a sync?

If this doesn't work and a complete shutdown is needed, it is a sign of a hardware lockup.

As for logging out, have you deleted the app, restart the phone, and installed a fresh copy of Fitbit?

I did a search and was unable to find any posts on this.

[Moocow1980]

@Rich_Laue

I uninstalled and reinstalled the app. The first time logging in, I knew I would have to fix everything as far as desired tiles, placement, etc., along with desired settings.

So a while later, I went to sync, and for no known reason, a deselected tile appeared as if I had reselected it. I had to go back in and deselect it yet again. So even doing that uninstall and reinstall, I had an issue right away.

[Moocow1980]

Different day, same issues. This is getting real tiring. Whatever has been done in the past couple of months as far as app updates go, something has been broken and caused these issues, because I've had my Blaze for coming up a year this Summer, and nothing like this happened until recently.

[Rich_Laue]

Does anybody know if we are all using the same app or software? Windows phone, Win10 computer, Android Phone, Apple, Win connect, or MAC connect?

[Moocow1980]

So I am still having the issues to this day.

I would appreciate a response from Fitbit itself. And not a "delete/reinstall app" comment, or a "reboot your watch" comment. The issue is not on my end. It is with the software.

[echofromfuture]

My Blaze cannot sync on Friday, I tried a lot of things, rebooting phone, restarting blaze, unplug all usb devices.....

finally I put my fitbit in a open metal cage/can with my phone together in it, and it sync up itself in a few minutes.  it could be co-incident. it could be interference.

[Rich_Laue]

Have you thought about contacting support? Contact link may be found in the top tight or under help in the app.

Posting in the comunity of fitbit users will get an answer from a fitbit user usually.