Blaze and Huawei mate 7 notifications

[Marcusj250]

I've tried all the settings, restarts, re-installs, unpairs, re-pairs, and even tried a 3rd party app but cannot get any notifications to the blaze. Since day one it never worked. It syncs fine, even connects via classic Bluetooth for music control, but notifications, nope. And yes, the widget setting is on, all permissions set to on and high priority in notification manager... The only anomaly I can see is that under Bluetooth settings I can only see the blaze classic (when turned on), otherwise it's practically invisible, I would assume this is because it is designed only to speak directly to the fitbit app, but maybe not?

I can see there are other users with similar issues, is there a known bug being fixed with the new firmware? Or is there a compatibility issue with EMUI and fitbit?

Any help with any EMUI users (Huawei) or mate7 would be appreciated!

[AlejandraFitbit]

A warm welcome to the Community @Marcusj250. Thanks for troubleshooting this inconvenience by yourself. If you are having problems with the notifications feature, I recommend checking if your phone is a compatible mobile device. After checking this, I recommend following @MarreFitbit's instructions in the My tracker isn't receiving notifications (Android Fitbit app) post.

I hope this helps, let me know the outcome. 

[Marcusj250]

Thanks Alejandra!
Alas I tried all the steps in marrefitbit's post (again), but I'm almost certain its something more unusual or sinister now... Everytime I go into the menu to change notification settings for text, calendar or calls it comes up with a Bluetooth error and need to restart Bluetooth. The message repeatedly comes up every 5 seconds when I hit cancel or restart, until I go back to the previous menu. Uh oh.
And when classic Bluetooth is not turned on I can't see the device under settings->Bluetooth in the Android menu, so something is not right...

My phone is a Huawei ascend mate 7, and listed as a compatible device... In fact my fitbit charge shows up with text and call notifications no worries (albeit a little delayed)

Should I maybe send it back for a replacement? I feel it's a software bug with the device/app tho rather than a faulty device... Any other thoughts/suggestions?

Also I notice there's a big difference between steps counted on the charge vs blaze... Blaze is much stingier! By nearly 20%! not a big deal, just means I need to work harder now hehehe...

[AlejandraFitbit]

Thanks for the information @Marcusj250, at this point I think it is time for you to contact our support team, I know they will be glad to provide you further instructions, just tell the advocate what you have already tried. For a faster response you can contact them via phone or chat.

Let me know how it goes. 

[Marcusj250]

Thought I'd put in an update... I waited for the new firmware to drop, and alas, still no notifications. Or GPS tracking, and random Bluetooth error messages, and stops syncing after 2 days until Bluetooth is switched off and on again lol 😝

I've contacted the support team via email today and hopefully can sort out the issue in the next week or so, i'll update as it goes on.

One positive is the step count is much more accurate after the firmware patch... When walking it will count 90 out of 100 steps which for me was about on par with the charge (I probably flail my arms around too much hehe), and when jogging/running it was spot on, 98/99 out of 100. Awesome!

[AJB11]

We have exactly the same phone so this should work for you. Try turning off your data or wifi connection first then turn on the pair connection in the tracker

[AJB11]

We have exactly the same phone so this should work for you.

1. Try turning off your data or wifi connection first then turn on the pair connection in the tracker.

2. Turn your phone's bluetooth on and scan for the tracker. Pair it with the Blaze (Classic) not the Blaze. 

3. A code is shown on both the phone's screen and tracker. Tap OK for connection. 

Hope that helps!