Blaze and Samsung A5 compatibility

[Murraymint]

Hiya 

I've had a blaze for just over a year and have an A5, for the first 6,7 months it worked amazingly, perfect then it lost sink, won't record activities, won't show notification, the watch turns off, every few weeks the green light on the back stays on all the time for a few days killing the battery! My friend has the same watch and phone and has no problems! 

Thanks 

Emma

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @Murraymint. Good to see you in the Fitbit Community  Forums! 🙂

I'm very sorry to hear that you're having problems with your Blaze not syncing correctly to your phone.

I was taking a look at the list of compatible devices and it seems that the Samsung Galaxy A5 is not on the list 😕

When it comes to devices compatibility, keep in mind that the two devices that are for sure not compatible at the moment are the Huawei P9 Lite and the Huawei P8 Lite.

For all other devices, if they're not on the list of compatible devices, you might be able to sync with them but we don't guarantee that the functionality will be optimum as we are still testing on these phone models and due to the large number of Android and Windows devices, our team has not yet tested all of them.

Be sure that your phone runs on Android 4.4 (KitKat) tat least for it to be able to sync, however, as explained before, it's not guaranteed for it to work properly 😕

As an alternative, I would recommend giving your Blaze a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Also try to reboot your phone or at least your phone's Bluetooth and you could also try to set it up as a new device.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

If you have any other question, let me know!

[Murraymint]

What I don't get is that it worked perfectly for 6-7 months before it
started playing up, my phone finds/connects to the blaze but the fitbit app
now can't connect to the watch! It's even started shutting it's self down
and re starting 1ce a week so I lose all steels I've done so far!

[Murraymint]

Hiya I have done all of this on a number of occasions and it's not working, the watch itself worked fine on all aspects I don't understand how it's stopped, surely it's something fitbit have done to there software! I have 8.0 not 4.4? Though I've no idea what that means!

My phone finds the watch every time it's the app that won't find the watch? It is just an expensive timepiece! 

[FlorS]

@MurraymintI have the same problem with my Alta HR- it worked well until they updated their App (that was automatically updated iin my phone) since then I'm lucky if I can sync once a day. The only way I can Syc is by killing the app- clearing all the data and loading  the app again.

[Murraymint]

Mine won't even do that, I've told as above to set it up again and it won't set up/ can't find it! It's shocking if it didn't work to start with I would have returned it but now I can't I'm stuck with it. It's poor really! 

[SunsetRunner]

My Blaze wont sync. Same problem as other people. It worked fine and won't sync any more unless i restart and reinstall. If I do that each day, what is the point of it recording the data if I have to reboot to get it to sync.

PLease fix this issue.