Blaze and Win 8.1 weirdness

[Alex-Hrafn]

I've noticed that the mobile windows 8.1 app has dropped both my steps and sleep tiles from the dashboard since syncing my Blaze. I can still access these on my Windows 10 tablet. Has anyone else had this issue? I can't even manually log sleep via my phone now.

[Rich_Laue]

Are ypu able to add the tiles back in?

I'm nota windows person

[Alex-Hrafn]

Windows 8.1 mobile. I can't add or remove tiles, as far as I know.

[RickyFitbit · Accepted solution]

Hi there @Alex-Hrafn! Thanks for posting your question. For Windows users, to really get the most out of your Blaze, I highly suggest using Windows 10 and the Fitbit App for Windows 10. Blaze is designed for Windows 10 and I've seen quite a few cases where Blaze does not work properly for Windows 8.1. This is probably why you see it on your tablet and not your mobile device. 

Outside of the normal troubleshoots, I highly suggest updating to your phone Windows 10 mobile. Let me know if you need any more information! 

[Alex-Hrafn]

Thanks! Microsoft hasn't rolled out the windows 10 update for my phone yet. I just thought it was odd that it was removing default features from the mobile app. No issue using my tablet at the end of the day though.

[dr_guy]

Just got a Blaze today. Really disappointed it wont sync with my 8.1 windows phone. My phone is only a few months old and Windows 10 is not available for it. Please fix the windows phone 8.1 app to allow connection with Blaze.

[SunsetRunner]

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@SunsetRunner wrote:
Just got a Blaze today. Really disappointed it wont sync with my 8.1 windows phone. My phone is only a few months old and Windows 10 is not available for it. Please fix the windows phone 8.1 app to allow connection with Blaze.

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Windows 10 is available for Lumia 640.

i upgraded the 3 i'm managing at work.

[AngelaMa]

Hello @dr_guy welcome to the Fitbit Community! 🙂  The Fitbit Blaze is  designed for Windows 10, I noticed that @SunsetRunner mentioned that Windows 10 is now available for your mobile, I highly suggest upgrading to Windows 10. 

Let me know how it goes! 🙂