help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze and no connection to mobile device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2016 06:23

‎12-07-2016 06:23

I noticed yesterday that my time on the blaze was wrong and I went to my dashboard to see when the last time it synced and it said Nov 26!!!! I turned on location and bluetooth and it has it as paired to blaze but it is not syncing. I went to my watch and hit paired but nothing has changed. Help Help Help

Best Answer
2 REPLIES 2

‎12-07-2016 06:22

‎12-07-2016 06:22

I noticed yesterday that my time on the blaze was wrong and I went to my dashboard to see when the last time it synced and it said Nov 26!!!! I turned on location and bluetooth and it has it as paired to blaze but it is not syncing. I went to my watch and hit paired but nothing has changed. Help Help Help

Best Answer
0 Votes

‎12-07-2016 09:20

In response to Jpleasan

‎12-07-2016 09:20

It's  the app that trys to sync, not the Blaze

The pair on the Blaze is strictly for music control

 

With any sync problem try

* turn the Bluetooth off on any device nearby that yhe Blaze has ever synced to

* turn Off/On Bluetooth 

* restart phone especially if app was just updated

* restart tracker

* tell the BT setting on the phone to forget the tracker

* shutdown phone

* shutdown Blaze through settings menu

* remove the Fitbit app, install fresh.

Best Answer
0 Votes