Blaze back button has stopped working

[winash1]

My new week old BLAZE; the back button (left button) is no longer working. I am stuck in "Today" screen and not able to restart using left button + right bottom button 😞

[Odyssey13 · Accepted solution]

Welcome to the forums @winash1

Fastest way would be to return it where purchased, if locally.

or contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[winash1]

@Odyssey13 Thank you, got in touch with the customer support who said will send a replacement. Just wondering if this is an isolated issue with my device (or) Blaze in general has issue since a lot of people have reported the same if not similar issue with the buttons. I am just hoping the exitment is not short lived 🙂

But thank you once again...

[AngelaMa]

Hello @winash1 welcome to the Fitbit Community! I'm glad to hear that customer support took care you and a replacement Blaze is on your way! 😉 

Happy stepping! 😉 

[GettinFitter]

definitely not an isolated event with yours

[GettinFitter]

go vote in the idea exchange section for the idea that would offer a swipe option to get back to the clock screen.  It doesn't solve the button issue but it would allow a workaround to at least use the device.  I'm wondering if they aren't just wearing out because of being made cheaply or something...  I notice that I use that button a LOT because there isn't any other option to get out of the menus...

[AngelaMa]

Hello @GettinFitter thanks taking the time to share your feedback. Is this the idea you are referring to: Enable "backwards" swiping through Blaze watch faces?  Are you experiencing any issue with your Blaze? 

Looking forward to your reply! 

[GettinFitter]

Yes. The back button stopped working. I've seen several posts about this. No that is not the idea I'm referring to. The idea I'm referring to is the one where you are in a menu item (today, exercise, alarm or settings etc,..) But you swipe left to get back to a previous option or swipe left to get back to the clock screen. Their post only said swipe left from today to get back to clock but I would say scroll right or left while in one of the menu items would be better.

[FerdinandFitbit]

Hey there @GettinFitter. Good to see you around and thanks for the feedback. Fitbit is alwas striving to enhance their trackers so your feedback is very welcome!

See you around! 🙂

[GettinFitter]

Any kind of feature to use a menu item to take u back to the clock would be helpful I think. Yesterday I got stuck on the screen that asks yes or no on using phone GPS. No way to get out of it without a back button. 😞 and changing the countdown time.... 😞 not gonna happen. Can't save the new setting without hitting the back button. Maybe a home button or a done button (like the one at the end of a workout) that's placed on the very bottom of every menu would be the best idea.
I wasn't going to fuss with exchange or trying to get a replacement because initially the non working button seemed intermittent.. Sometimes good, sometimes not. But now it hasn't worked in at least a week. I don't have the receipt for it either. 😞

[FerdinandFitbit]

I totally agree with you @GettinFitter, an option to go back from the screen directly would help a lot. Thanks again for your feedback!

Now, about your replacement, even if you don't have your receipt, try to get in touch with the Support Team. I think there are other ways they  can check your purchase and that way, they will be able to help you out!

Let me know if you need more help with this!

[SunsetRunner]

My one month old Fitbit blaze that I bought from my trip in Kuala Lumpur Malaysia now has the same problem with the back button this morning.

tried the several suggestions like doing a shutdown, factory reset  but all failed. When u do a shutdown it will fail to power up unless you put it back to the charging station.

now my problem is how am I going to have this replaced because I'm based in Brunei and I bought it in Malaysia? I also don't have the receipt anymore.

any suggestions? This has been extremely frustrating as I loved using Fitbit until I had this problem.

[FerdinandFitbit]

Hi there @SunsetRunner. Thanks for joining the Community. Welcome aboard!

I'm sorry you're having problems with your Blaze but I would recommend at this point getting in touch with the Support Team directly. They will be able to tell you about the available options to get you back on track.

Good luck and anything else you may need, I'm here to help!