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Blaze battery and heart rate issues

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‎09-17-2019 16:07 - last edited on ‎09-27-2019 12:41 by Fitbit Moderator

‎09-17-2019 16:07 - last edited on ‎09-27-2019 12:41 by Fitbit Moderator

My Blaze is not charging past half way and not holding a charge longer then 10 minutes. Also, the HR is not reading at all, no green light flashing. I have restarted everything, turned HR on and off on both Blaze and App and have attempted to let charge for several days and keep off for several days. Nothing is working. Any help would be appreciated. 

 

 

Moderator edit: updated subject for clarity

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‎09-27-2019 12:48 - edited ‎04-01-2024 05:48

‎09-27-2019 12:48 - edited ‎04-01-2024 05:48

Hi there @Janell2840, welcome to the Community Forums. I'm sorry for the late response. Thank you for troubleshooting your Blaze prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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