Blaze battery draining fast

[Alex_the_blazeu]

Hi everybody! I don't usually uses blaze while I work. I put it on the table. After about four hours, the blaze turned to 60% batteries from 100%. Any power-down mode can I use in the blaze?

Moderator edit: Clarified subject

[dcl4river]

The Blaze is a defective product!!!!!! Everyone had the same problems!!!! Battery draining to fast!!!

[PCSBOB]

yes it is

[MADCATz]

It happen with my blaze so sad but it will 1st and last fitbit produc 😞

[Ravindran]

I am not interested spend $200 every year. Moving away from Fitbit. Ordered mi band from amazon for $28. 

[AlejandraFitbit]

Hi everyone,

As mentioned in previous posts, if you have already tried the instructions provide in this post and keep having problems with your devices holding a charge, remember that you can always get in touch with our support team.

To know how you are with your warranty, feel free to click here.

Catch you later. 

[SunsetRunner]

Done.  I moved on to Apple.  They have a much better track record of taking care of their customers.... 

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@PCSBOB wrote:

Show your displeasure of their products & customer service with your dollars!  Buy your wearable from another manufacturers!!!

They will absolutely take notice if enough people do as you have done.   That can't ignore lost revenue

Thank you for taking this step!

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[dcl4river]

Thanks for your input! Sounds like Apple is the way to go!

[Spcbrass]

I have had a similar experience to most everyone here with a slight variant. In July my Fitbit went from working faithfully needing to be charged every 5-6 days with heavy use and full features enabled and then one day after charging as usual I noticed the battery indicator was flashing to low after about 2 hours of use. I charged it back up to full and it did the same thing and shut off completely. When I tried to charge it after that, nothing. It was totally dead. I figured that was the life of these things. Seemed a little lacklustre for the money spent but oh well. My charge HR made it the same amount of time and only got decommissioned because the strap broke. But I digress.

So a couple weeks ago I popped into the Fitbit forums and started reading up on the issue. Reading about bad experience after bad experience. But also through reading many other threads  remembered there was an issue a while back with the firmware and the battery draining fast in the past on other products so I decided to see if I could get my faithful Fitbit up and running again. To my surprise it turned and changed fully and worked as if it had never missed a beat. That was until this morning. After working for 2 weeks yesterday evening I needed to recharge after my 3rd complete 5 day cycle. I used it as normal last night and this morning. I had my usual routine and late morning as I was about to run some errands I looked down and noticed the watch was off. When I turned it on flashing red single bar of charge.

Here is where it gets weird. I synced and the app said full

charge, so I powered down the Fitbit, powered up and synced again and it still said full. I powered down the watch a second time and put it on th charger and it showed half full. Synced and it showed half full on the app. So I let it charge fully and delayed my errands so I didn’t lose my steps. I’m now finished with my errands 4 hours later and I am down to 1/4 charge left.

What gets me is that I never had a problem until it died suddenly a little over a month ago and then suddenly it works miraculously for over 2 weeks like new and then juat as suddenly starts failing again. The only thing that has changed in that time are a couple of updates to the Fitbit app. The most recent updates are 3 weeks ago and again last week. Which coencide with my blaze suddenly working again and now for some reason dying after a few hours of use. Something is draining the battery because a dead battery doesn’t come back to life temporarily and then suddenly die again.

[dcl4river]

I've had mine a month and it has never went 5 days on a charge. Every other day!

[PCSBOB]

It is weird!

Fitbit has a tendency to either blame users or to tell users to turn off features. I do not recall any communication for Fitbit indicating that the issue relates to them.  How great would it be if they just stepped up and admitted that there is an issue with the Blaze.  Bad battery, software, design, etc.

They allow their customers to suffer. My Blaze was taken of the charges yesterday morning. It went back on the charger around 2:00 PM yesterday because the battery indicator was down  I went for a walk last night about 6:00 PM.  Looked down at the watch and it was dead.  My walk was not tracked.  This has been going on for months.

I have everything turned off; no notifications, not auto synch, nothing.  It still goes to the notification screen and vibrates multiple times an hour.  If fact, it has done this 3 times while i am typing this post.

Show your displeasure with your dollars.  Buy your wearables from another manufacturer

[dcl4river]

The sad thing is, we buy it for the features and then can't use them!!!!

[SunsetRunner]

I contacted fit bit support directly and after following some instructions so they could monitor my battery usage, a replacement Blaze is on its way to me.

Have to say the support is really good and prompt in my experience.

[PCSBOB]

That is great to a point.

It is likely that the replacement will also fail.  Fit appears unwilling or unable to correct the causes of the failures.  My Fitbit HR failed in about 8 months.  They sent me a new one. It also failed.  My Blaze also failed at about 8 months.   Coincidence?   Systemic fault in the products?

I hope you have better luck with your new one.

[Ravindran]

Your Blaze may still in warranty. When I called, they mentioned customers who resides in USA have 1 year warranty and Europe customers have 2 year warranty.

Instead of accepting product faults, they are requesting to buy new product which is as above $200

Here is the details of their response

Thanks for troubleshooting this issue regarding your Fitbit product. Although this is not eligible for replacement, we'd like to keep you in the Fitbit family and working toward your goals. Please accept a discount toward the purchase of any one of the following devices on fitbit.com:

25% discount: Zip, Flex 2, Alta, Alta HR, Charge 2, and Blaze. For more information about our warranty policy, please visit http://www.fitbit.com/returns.

40% discount: Ionic only.

We undertaker that you may not decide if you will purchase a new Fitbit now but if ever you mind is clear and ready to get back on track with us, please reply us in this email and we're happy to generate the discount code for you.

Sent from my iPhone

[Ravindran]

I am not buying new one. Why US customers are different from Europe customers.

Also, they asked me to buy insurance. Why We have to buy insurance product for faulty product and give trouble to insurance companies?

Sent from my iPhone

[dcl4river]

Why should we have to put out more money??? Or else just pay the difference!

[Ravindran]

I asked same questions while I was on call. No answer from Fitbit. They simply answered to buy insurance

Sent from my iPhone

[dcl4river]

I will not but another Fitbit! They have gotten the last of my money! Fruit for me!

[Twistyhair]

Be aware that they will not reset the warranty time on your Blaze.  I think it's unfortunate that I could not get 12 months of satisfactory service out of this product.  Yes, Fitbit replaced one that stopped holding a charge after 6 months.  When the same thing happened with a second device after 6 or 7 months of use, I was told that the warranty had expired.  So, in each case, my $200 Blaze got less than 12 months of service before failing.

[Spcbrass]

The Blaze was actually my second product and it last me for nearly two years. I had a charge HR before that and the band broke and since it was not replaceable I decided to upgrade to the Blaze in case I broke another. As I posted already here everything was great, getting roughly 5 full days per charge with all features turned on and heavy use 15k+ steps per day plus workouts and other sports. I was shocked when it suddenly died. There was no deterioration it literally went from working to dead in a matter of hours.

I actually wanted to upgrade my Fitbit in a few months but I feel like I am being forced to upgrade now with the sudden issues with this tracker. Something is draining the battery even when all features are turned off and it barely lasts 5 hours. From 5 day performance down to 5 hours literally overnight. Fitbit needs to do more to support products longer term and stop releasing upgrades every 6 months. Support your customer base and we will happily upgrade as opposed to shopping around when our products break down.