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Blaze battery draining fast

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‎10-29-2019 19:00 - last edited on ‎10-30-2019 05:44 by Fitbit Moderator

‎10-29-2019 19:00 - last edited on ‎10-30-2019 05:44 by Fitbit Moderator

I have had a shi*# experience with Blaze. The first unit had pixelation issues in 8 months and the replacement unit lasted 7 months where the battery drains to zero within a couple of hours.

 

To my utter dismay, apparently the replacement unit can be a refurbished unit and guess what, Fitbit has sent a dodgy unit and not they are not replacing it. Such a woeful experience with Blaze and not sure the others have experienced the same with depleting batt life. Customer service (Alexx) doesn't give a toss and a request to escalate the complaint has gone on deaf ears. Maybe I was talking to a chatbot...?

 

 

Moderator edit: updated subject for clarity

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‎10-30-2019 06:06 - edited ‎05-03-2024 05:35

‎10-30-2019 06:06 - edited ‎05-03-2024 05:35

Hi @Nick333, welcome to the Community Forums. I am sorry to hear that you are going through this situation. Thank you for the thorough feedback for the Fitbit environment, customer service and trackers. 

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Please take a look at the help article "Can I extend my Fitbit device's battery life?" and follow the tips and recommendations provided there.

As a reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

  • Frequently checking the Fitbit app, which syncs your tracker
  • Frequently receiving notifications
  • Frequently checking your stats
  • Using Quick View. 


Hopefully this gets you back on track. If you have any other questions or concerns, please don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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