Blaze battery dying constantly

[AmeliaRose]

Have had my Blaze for about 3months and was needing charge roughly every 4/5 days but over the last two weeks it's lasted from 1 to 2 days to the point now it dies after about 10 hours - I haven't changed anything with how I use it so I'm now lost as to what to try as resetting hasn't worked?

[KeepTrack]

@Odyssey13 My wife doesn't normally leave the Blaze plugged in overnight.  She likes to see her sleep patterns.  She left it plugged in overnight to make sure it had a full charge.  it's fully died a few times and she's charged it a few times since it began having the battery drain issue.  We're still trying to do a full drain, but not sure how to do it.  Pressing a button shows the low battery icon, but doesn't turn on.  We use the charging cable it came in and plug it into the wall outlet.  We'll leave it alone for a few more days and then try charging it up again.  If it doesn't work, time for a new device.

Thanks for the suggestions.

[Missi222]

Contact them first. Pretty good customer service. They may send u a new pebble (replacement tracker only). There is a defect with the battery. Mine arrived quickly and no problem with the replacement... yet anyway😊

Sent from my iPhone

[Missi222]

(877) 623-4997

FITBIT CUSTOMERS SERVICE NUMBER

4pm - 9pm. Sry I 4got the time zone. 

[KeepTrack]

@Missi222 Will give them a call and see what they do out of warranty.  Thanks for the suggestion.

[Missi222]

Contact them first. Pretty good customer service. They may send u a new pebble (replacement tracker only). There is a defect with the battery. Mine arrived quickly and no problem with the replacement... yet anyway😊

Sent from my iPhone

[KeepTrack]

Just FYI for anyone that's keeping up or looking at this thread.  We called FitBit support and opened a case with them.  They had us drain the Blaze, change usage settings to things that would drain the battery quicker be disabled and fully charge the Blaze again.  They asked us to sync multiple times a day and try the Blaze again to monitor how long it would last.  It only lasted 3 hours.  We let them know the results and they reviewed the info from their end.  They noted that it did not last long and said asked for purchase info on the Blaze.  Based on that, they said it was out of warranty and offered a 25% discount on any new FitBit tracker.  We're thinking about what we want to do.  My wife and I have each had multiple FitBit devices fail on us (in and out of warranty).  We've stuck with FitBit due to the features (while the devices were working) and customer support, but having many devices fail on us isn't reassuring.

[Missi222]

Only 25%?  That's a joke! My first one lasted 6 months so I'm not sure if this one will make it 6 months or not 🙄 But it's a no brainer 4 me... Apple Watch. They need to fix the battery issue instead of creating a new model. SMH 

[Tamram]

I have had my Blaze longer than a year, and it has been great!  Recently, I started back to the gym and since the battery has been lasting shorter times.  Today, it didn't even last till 3 after being charged fully before 6, when I took it off its charge and put it on  Please tell me that I didn't spend this much for a watch that Fitbit will not bother with now.  I need to have this thing working, and I was going to buy a new version in the future once a goal of mine has been reached, but not if the amount I spend isn't covered for battery issues and such in the future.

[Tamram]

So  is mine.

[Upendra]

My blaze battery life span is only a couple of hours or so! I followed all the online help for resetting the battery and try to address the battery issue, no luck. Called the customer service, and they were absolutely of no help. They have records of all of your sync's, the last time you sync and at what time and what your battery life is. First time I called the customer service, they told me that they do not have a history of all my sync, so I would have to sync 5-6 times a day to have a record of my history. I already do that anyway, but they still insisted I do that for their records. Second phone call, I spoke to someone else, they said the same thing, but they had records for the past several days!. What the !!!!!!!!!!!!. After a lengthy discussion getting no where, I expedited to the manager, again still no help of what they can do for me. The only offer they give you is a discount on a new product!. REALLY!!, I purchased fitbit's for my family, spending hundreds of dollars and yet they want me to spend more MONEY!!!! NO WAY. Do better!!!! I am better off to purchase other products.

The Blaze product is a extremely poor quality product, it obviously hasn't gone through a Quality Control check for compliance. This product should be returned to product complaints to check on the quality of the product. I know the industry, and this is the process products go through in companies.

DO BETTER SERVICES TO YOUR CUSTOMERS

[BobWest]

Can I replace fitbit battery

[BobWest]

Do you plug to the wall?

Would like to know your IQ

No I plugged to my head

[Odyssey13]

Hi @BobWest

The battery can't be replaced. The Zip is the only Fitbit with a battery that can be replaced - it's a button battery.

So, what's going on with your Blaze? Let us know.

[Klp470]

I created this post a long time ago.  the original post states that once I got a new phone the blaze would not stay charged.  Please look at my original post.

[Odyssey13]

Hi @Klp470

You'll get notice of every response to this thread since you are subscribed to it. If you no longer wish to get notification, just unsubscribe from the thread.

We do have a lot of older threads around here.

[CassG48]

My blaze doesn't even last more than 4hrs anymore. I don't think I have the receipt for the store I bought it from (Best Buy-Canada). What options do I have??

[Odyssey13]

Hi @CassG48

Get with customer support about this - click for contact options

Let us know how things go for you.

[SunsetRunner]

Every Blaze owner is going to have a battery issue, however, I am surprised that there are only 29 votes for the Replaceable Battery request in Fitbit Community -> Help Forums -> Feature Suggestions.

Not that any Blaze owner is going to ever purchase another Fitbit product, but voting for the Replaceable Battery would be a proactive, albeit futile gesture.  Who knows this may send a huge message to Fitbit, but more likely to anyone thinking of purchasing a Fitbit product, that a replaceable battery is essential.  Whether it is user or manufacturer replaceable.

Everyone that has googled "Blaze replacement battery" has seen the videos showing that the Blaze's batteries are in fact replaceable.  One would think Fitbit would offer a Manufacturer Battery Replacement program for a reasonable fee, $25-$50. Keeping its customers happy and loyal.  Then when Fitbit releases a compelling new product (sorry the Ionic and Versa are not), loyal customers would willingly upgrade.  For example, how many Blaze owners previously owned a Charge HR?

[Rich_Laue]

Actually @SunsetRunner due to the nature of batteries, and device that has a baby tery will at some point in time have a battery issue. A typical car battery has a life of 3 - 5 years. Your Fitbit battery is a lot smaller and more susceptible to internal damage. 

[SunsetRunner]

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@Rich_Laue wrote:

Actually @SunsetRunner due to the nature of batteries, and device that has a baby tery will at some point in time have a battery issue. A typical car battery has a life of 3 - 5 years. Your Fitbit battery is a lot smaller and more susceptible to internal damage. 

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Dahh!!!! No kidding. That is the point! The batteries die over time and should be replaceable. Let progress be the tool of obsolescences, not a non-replaceable battery.