Blaze battery icon shows low warning but app says medium

[marciemare]

I just charged by Blaze 2 days ago but this morning got the "low battery" (battery icon with the red flashing) on the unit.  Then I went to sync it to the app on my phone, and was a bit surprised when the app only showed the battery as "medium" (orange).  Shut down/restarted the Blaze and stopped/reconnected Bluetooth and synced again, same issue.  Which is correct?  I'm inclined to trust the app since it has usually been giving a battery life of 3-4 days, but when I plugged in the Blade to charge, it did seem to indicate a genuine low battery (icon with one red line in the charging dock).  If so, that's pretty fast, steep drop in battery life!  The unit is about a year and a half old (got it in March 2016), believe it has the latest firmware (17.8.401.3) and I am syncing to a Google Pixel with the latest Android update and v2.55 of the Fitbit app.  Thanks!

[FerdinandFitbit]

Hi there @marciemare. Great to see you in the Forums! 🙂

In order to make sure that the connectivity between your phone and your tracker is optimal and that not only your activity information is transferring seamlessly but also your tracker status, I would recommend setting up your tracker as a new device. Before doing that, a restart should be good. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot

Now, for setting up your tracker as a new device, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and the battery level should reflect the same on both, the tracker and the app.

Let me know how it goes!

[marciemare]

Thanks, @FerdinandFitbit. I just restarted the Blaze using your instructions and added it as a new device...but immediately after reconnecting it showed "battery empty.". I had a "low battery" notification on my phone but the Blaze itself didn't show any low battery indicator, and I just charged it a day ago!  Any idea what's going on?

[FerdinandFitbit · Accepted solution]

Hmmmm that's very strange @marciemare. Thanks for getting back!

I'm not really sure what could be going on here. Are you still having the same problem? You could try uninstalling and reinstalling the Fitbit app just to make sure that everything will match.

Try that out and let me know if you are still experiencing the same.

[marciemare]

Reinstalling the app and re-adding the Blaze after a full charge seemed to do the trick, back to 3-4 days of battery life now and the app matches the Blaze display battery life.  Thanks, @FerdinandFitbit!