Blaze battery is draining fast

[swissA641]

Hello, I’m not sure what to do since I really want to track my sleep right now. But my battery just doesn’t last. I can go to bed with a full charge and wake up to it dead and not tracking my sleep. Is there something I can do? Do I need to delete my old data? Thanks 

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Welcome to the Fitbit Community Forums @swissA641! 🙂

I'm very sorry to hear that you're not being able to track your sleep because your battery seems to be draining faster than it should. I'd like to help you out with this.

I've escalated your case to our Support Team for them to help you out. You should be receiving an email soon with more instructions and if you need more assistance with the process, let me know. I'll be happy to help you out!

[squirrellygirl]

My Blaze (purchased June 2017) has started draining / dying every day even after a full charge lately too. 😞 Just wanted to let you know you aren't alone!

[Bsilly]

Mine has started doing this as well.

[RodHB]

Hi Ferdinand,

I've been having the same issue with my Fitbit Blaze - it's battery just won't last even for the night.

Could you send me the same email with further instructions?

Thanks!

[Tenchwench81]

Having the exact same problem,lucky if it lasts 12 hours,that's everything running at the least as possible,all day sync off,dim light etc,don't know what else to try 

[GBoz]

I’ve been having this same issue. Lucky if my battery gives me 4 hours from a full charge. Is there a fix?

[SuburbanJohn]

In the transcripts you can see that my Fitbit was bought in Sept. 2017. My Battery has went on an extreme decline and I reached out. they Acknowledge the battery is bad but since its just past a year, the only thing they can do is force me to pay for another newer watch.

this was a gift from my mother and I have spent money on nice accessories including the metal linked wrist strap. they are telling me its worthless after just 1 year. What actions can I take?

also note that in the last picture, the included wrist strap has also broken already.

I reached out to them for the same thing. they had me test my battery, from full charge to dead in 24 hours. You can see they verify all the info and acknowledge the product is bad (bought Sep. 2017). To sum it up, it says "Thats too bad, some of our products fail like this, its just out of warranty and there's nothing we can do because of that, so here is 25% off of a newer product." how insulting smh.

I love my blaze and have bought accessories to go with it. I don't want to pay to have another product fail just after the warranty period again. This serves as a warning to all of us about the quality of their products and service.

Moderator edit: Removed transcripts

[FerdinandFitbit]

Hi everyone! Good to see you in the Fitbit Community Forums! Welcome to the new ones 🙂

@squirrellygirl @Tenchwench81, I'm very sorry to hear that you're having the same problem. I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

@Bsilly @RodHB @GBoz I went ahead and escalated your cases to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions. If you need more help, let me know. I'll be happy to help you out!

@SuburbanJohn in your situation, I'm very sorry to hear that our Suppor Team was not able to help you out the way you'd expect.

At this point, I'm sorry to let you know that there's not much else I can offer from my end. If you'd like to take advantage of what our team offered, let me know. I'll be happy to help you out!

Anything else you guys may need, I'm here to help!

[Adj76]

Hi

2 or 3 days ago my blaze battery little dropped from 3 to 4 days to less than 12hrs. I'm having to charge it 2 or 3 times a day. 

Several times the blaze gets stuck on the diamond fitbit logo,  both during charging and at random.  I'm also having great difficulty syncing it. Phone cannot find the device. 

I've done a forced restart a few times, but this usually just results in it getting stuck on the diamond logo screen until it goes flat.

Any ideas or help?  Limited sync ability for info though...

[FerdinandFitbit]

Welcome around @Adj76! 🙂

I'm sorry that you're also having problems with the battery on your phone not lasting as it should. Thanks a lot for all you've tried to get your battery to last longer. I'd like to help you out.

I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

I'll be looking forward for your reply!

[Adj76]

Thank you for the reply.
Yesterday i charged it in the morning. It would not sink (phone said it could not find tracker).
On the blaze i went to the menu item to shut down. Had to attempt this twice to work.
After a couple of minutes i powered it back on. The diamond logo appeared. It has been stuck on that screen for about 24hrs.
I have tried a forced restart by holding the two buttons down for lO seconds. After the 10 seconds the screen blinks then just stays the same with the diamond logo on it.

If it doesnt change I'll just have to let it go completely flat to turn off, then attempt another recharge and restart.

This only started in the last week and it has been sudden.
Very short battery life, sync problems, restart problems etc.
It has not been dropped or banged or wet or anything different to the usual wearing i do.

[Adj76]

Approaching 1.5 years. 

I believe I purchased an extended warranty so if I did I should be given a free replacement. 

I'd rather just have a device that works. 

[Adfernz]

I agree. Fitbit knew they had issues with the Blaze or they wouldn’t have discontinued them. Offering us a 25% discount to buy another Fitbit is a joke.

Adfernz

[Adj76]

I could not sync it due to its faults. 

I hunted out my receipt and confirmed I have extended warranty. 

As the blaze is discontinued i cannot get a replacement.  The store gave me a gift card in its place. 

[lganim]

My Fitbit Blaze was just charged yesterday morning fully and this morning the battery needs to be charged again! This happens all the time. Where is the up to 5 days of charge?

[EdsonFitbit]

Hi @Adj76 @lganim, thanks for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with the battery of your Fitbit Blaze. In order to further investigate your situation, I created a case with Customer Support. Please be so kind to check your inbox on the next days. They will be happy to provide assistance as soon as possible. Thank you for your patience in the meantime.

If you have any question, please let us know.

[SuzeQ2019]

It appears that you are not the only one.  The Blaze is more expensive than the Versa and not as dependable as the Flex.  I was given the Blaze as a gift, and I cannot even wear it unless I carry the charger and plug it in frequently. 

[EdsonFitbit]

@SuzeQ2019 Welcome to the Fitbit Community.

Please make sure that you are following our guide to improve your Fitbit Blaze battery life. If this doesn't help, please let me know in order to contact Customer Support for further assistance.

Keep on stepping.