07-20-2019
14:27
- last edited on
07-24-2019
11:45
by
MarreFitbit
07-20-2019
14:27
- last edited on
07-24-2019
11:45
by
MarreFitbit
I charge my blaze to full power and the battery can’t even last 2 hours! I thought Fitbit guaranteed 3 day battery life it’s quite disappointing. Also my heart rate sensor will not work at all, I set the settings to on and it will not work. I’ve also tried restarting the blaze but still nothing
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
07-24-2019 16:29 - edited 03-27-2024 08:11
07-24-2019 16:29 - edited 03-27-2024 08:11
Hello there @Mike752! I'm sorry for the late response. I totally understand how you feel. Thanks for the steps you've tried to solve the issue with the battery and heart rate.
Please take a look at the help article Why isn't my Fitbit device's battery charging? and follow the instructions provide there.
We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all.
Tips to best charge Fitbit trackers are:
For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:
About the heart rate, please take a look at the help article: Why don't I see my heart rate on my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-24-2019 16:29 - edited 03-27-2024 08:11
07-24-2019 16:29 - edited 03-27-2024 08:11
Hello there @Mike752! I'm sorry for the late response. I totally understand how you feel. Thanks for the steps you've tried to solve the issue with the battery and heart rate.
Please take a look at the help article Why isn't my Fitbit device's battery charging? and follow the instructions provide there.
We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all.
Tips to best charge Fitbit trackers are:
For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:
About the heart rate, please take a look at the help article: Why don't I see my heart rate on my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...