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Blaze battery isn't charging

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‎03-22-2019 21:16 - last edited on ‎03-23-2019 13:02 by Fitbit Moderator

‎03-22-2019 21:16 - last edited on ‎03-23-2019 13:02 by Fitbit Moderator


My Fitbit Blaze doesn't turn on.

The device doesn't charge, it's always with just one energy bar and the screen blinks with the Fitbit logo. It's not under warranty anymore because I bought it like 2 years ago. 

Can you help me, please?

 

Moderator edit: edited subject for clarity

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3 REPLIES 3

‎03-23-2019 13:08

‎03-23-2019 13:08

Hi @AngieRunner89 , welcome to the Community Forums! I'm sorry to hear the battery of your Surge isn't picking charge. 

 

Thanks for the details provided on this. 

 

In this case, I'd suggest to try the tips provided on the help article: Why isn't my battery charging on my Fitbit device?

 

If this doesn't help, let me know, I'll be glad to further assist you on this. 

 

 

Selma | Community Moderator, Fitbit
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‎03-23-2019 18:44

In response to SelmaFitbit

‎03-23-2019 18:44

Hi Selma, 
I had try all the options about battery (clean and reboot), but still not working. 
My Fitbit Blaze turns the logo on when I put it on the charger (and press all bottons, does the same), but not works and gets loopping with logo and 1 bar battery. 

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‎03-25-2019 10:35

In response to AngieRunner89

‎03-25-2019 10:35

Hi @AngieRunner89, thanks for getting back and for confirming that you've already tried all these steps. 

 

I've reached our Support Team for them to follow up on this. You'll be receiving an email from them shortly. Please keep an eye on the email that you used to create your Community Profile. 

 

Let me know if you have any additional questions. 

Selma | Community Moderator, Fitbit
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