08-16-2017 09:57 - edited 08-16-2017 09:58
08-16-2017 09:57 - edited 08-16-2017 09:58
I've cleaned it, I've changed outlets, I've turned off all notifications and dimmed it and turned off the setting for it to come on when I turn my wrist and it still won't hold a charge and I just noticed that only one heartbeat monitor light is out, I need help!!!
08-16-2017 11:01
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
08-16-2017 11:01
Welcome to the forums!
Sounds like you have done all the trouble shooting already.
Please contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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Best Answer08-17-2017 06:16
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-17-2017 06:16
It's great to welcome you @SunsetRunner and @WendyB thanks for stopping by.
I would like to know if you followed our friend's recommendation and get in touch with our support team, have you receive a solution for this?
Hope to hear from you soon. ![]()
Best Answer