Blaze battery life

[Klrodgers]

Just wondering, I have had my Blaze for around 3 years, it will not hold a charge for more than a day anymore. I charge it every night and by 8 it’s dead. Is this normal? Does this mean I need a new one? 

Moderator edit: Subject for clarity 

[Plowboy8]

Thanks I'll call in the morning to see what if anything can be done. 

Sent from Yahoo Mail on Android

[RicardoFitbit]

Hello guys! I'm glad to continue providing assistance with this situation. Welcome to our Fitbit Community @RBesnu and @MallorySanger. Thanks for your reply and update @Plowboy8. My sincere apologies for the delay in responding.

  @RBesnu @MallorySanger I'd like to appreciate your patience at the moment you tried some troubleshooting steps to resolve this battery-life situation. I'd like to let you know that our Support team was contacted regarding your difficulties and they'll be in touch with you soon. Please keep an eye to your email for their contact. Let me know if I can do anything else for both of you, I'll be here.

@Plowboy8 You're welcome! Please keep me posted and check your email for their contact, I'm sure that they already provided you with information regarding your Blaze. Let me know if you have any additional questions.

I'll be around. 

[FitDrummer67]

I have been having the same problem with my Blaze not holding it’s charge. Now down to about 1 1/2 days. Are you really selling expensive devices that are only good for a couple of years? Seems ridiculous. 

[jrleo13]

hi,i've had my blaze for17 months now and i too have the same battery issues for about maybe 2 months now.i  tried all the supposed "remedies"and nothing worked.i called fitbit support and the lady told me that in the last update it screwed up people who have the Samsung S8 model phone and that their engineers are working on the issue.she could not tell me when the problem would get fixed so i have a useless Blaze watch now supposeably because of this update.

[RicardoFitbit]

Hello @FitDrummer67 and @jrleo13, I'm here to give a hand with your difficulties, welcome to our Fitbit Community.

 @FitDrummer67  Our Blaze device was designed to last 5 days, but the battery life also depends on how frequently you use it’s features. That said, I recommend you to charge your Fitbit with a USB port from a computer or a UL-certified outlet into the wall, then turn off all the features that you don’t use that much and check this help article for more tips and recommendations. Let me know how it goes, I'll be here if you need further assistance. 

@jrleo13 Thanks for your comments and sharing your experience with our Support team regarding the battery life of your Blaze device. Your feedback is appreciated, sch information help us to improve our products and services.

I'll be here. 

[jrleo13]

thanks for answering but been there done that all that you mentioned.

[Lainie20]

Tried everything, I cannot see my screen anymore. Fitbit needs to replace
the batteries. You should not have to buy a new watch every 2 years.

[RicardoFitbit]

Welcome back guys @jrleo13 and @Lainie20 I'm happy to continue assisting both of you. my apologies for the delayed reply.

@jrleo13 You're welcome, thank you for taking in consideration the information that was previously posted. Our Support team advised me that they already provided you with assistance regarding the difficulties you're currently experiencing with your device, therefore, I recommend you to contact them back to receive further assistance or if you want more information regarding their resolution.

@Lainie20  Thanks for your confirmation. I'd like to let you know that our Support team was contacted to provide further assistance with the difficulties you're currently experiencing with your device. Therefore, please check your email periodically for our Customer Support contact. In the meantime they get in touch, let me know if you have any additional questions. 

I'll be around!