Blaze battery not holding charge after firmware update

[mahaley]

So my Blaze has worked amazingly the last 1 1/2 years that I have had it and all of the sudden, since I did the update on the fitbit app on my phone 2 weeks ago it will not hold a charge for more than 2-3 hours. The battery used to last 4-5 days. On my app it says my battery is medium even when my blaze is completely dead. I have chatted with fitbit and they supposedly escalated my issues to another department and I was given a case number but I have not heard anything nor do I expect to.... but I was just curious if anyone else is having this issue. I seem to can't get any real help from fitbit customer service and I have went through the trouble shooting processes and have even bought a new charger. Nothing is helping. Anyone have any ideas?

[mightyharbour]

Great work Mendy.  Mine was a month outside warranty, with the same battery life issues (except mine had gone from 4 days life to 4 hours, immediately following a firmware update).  But despite about half a dozen calls and emails with Fitbit customer support, they never offered me a replacement Blaze (free or discounted), other than a 30% discount which wasn't valid on any Fitbit models less than 12 months old!

Fitbit support - if you're reading this, the support you gave Mendy is what we all want.  If I'd received that support, I'd be out there saying what a great product and company Fitbit is; instead of periodically trashing your reputation due to the customer support failure and coincidental battery life degradation just outside warranty!

[Mendy51]

I truly hope that your case will be revisited with a more satisfying outcome. My Blaze was not in use very much. I purchased it on May 2/18, used it until Nov 1/18 and then it was not worn until this May again. I never utilized all its features either. I suppose due to the minimal usage and stats to show it, that Fitbit was generous and granted the replacement. Best of luck to you Mightyharbour.

[SunsetRunner]

My Fitbit Blaze is less than two years old and was doing great until a week ago.  First my sleep pattern went away and now my battery won’t hold a charge for more than three to four hours.  I personally can’t afford to go out and buy a new fitness watch every year.  I have enjoyed this watch up until now.  Now I am so disappointed. If the update destroyed the life of the battery, why did you do the update and shouldn’t we have been asked if we wanted the update?   Seems totally unfair to me.  

[SunsetRunner]

My Fitbit Blaze is less than two years old and was doing great until a week ago.  First my sleep pattern went away and now my battery won’t hold a charge for more than three to four hours.  I personally can’t afford to go out and buy a new fitness watch every year.  I have enjoyed this watch up until now.  Now I am so disappointed. If the update destroyed the life of the battery, why did you do the update and shouldn’t we have been asked if we wanted the update?   Seems totally unfair to me.  

[SunsetRunner]

Seems to me that Fitbit has killed a lot of batteries with an update that none of us ask for.  Do they think everyone can afford to go out and buy new ones??????

[K9dancer]

@mahaley , exact same problem.  Worked fine, battery lasted 4 or 5 days, then suddenly, it’s no longer.  Went dead in less than 3 hours after saying it was fully charged.  I am angry at the way this whole issue has been handled and I am finished with this company. I’ve bought a different brand of tracker which does more than what I had, for less money and way better customer service.