Blaze battery not lasting and floor tracking inquiry

[Nanalyn]

I have a blaze I use it all the time but when charged it it only lasts about 24 hours and it doesn't count the times I go up and down stairs. As I am disabled I can't exercise but used it mainly to make sure I do move.during the day and try to hit my target of 6000 steps 

Many thanks 

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @Nanalyn. Good to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your Blaze not lasting more than 24 hours and not counting your stairs correctly.

Now, just to clarify, when it comes to stairs tracking, keep in mind that your Fitbit tracker will not track stairs when going down but just when going up and also, it needs you to move in a walking-like motion and go up 10 ft. for it to count as one floor, so just keep this in mind in order to see whether or not your stairs are being counted correctly.

Now, about the battery not lasting, I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

I'll be looking forward for your reply!