Blaze battery will not charge

[dmason508]

Hi,

I just got the blaze, tried to update the firmware, but it said it will not udpate since the battery is low....which is strange because I had the Blaze plugged in the whole time, but I guess it is not charging. On the screen it simply says fibit.com/setup.

I have the Blaze in the charging compartment, cover closed, and the contacts touching...but I never see the charging battery icon.

I figured it may be charging anyways, so I left it for a few hours, and tried to update again, but no luck. The battery is still too low. I also tried the same outllet on my comptuer with the Charge HR cord, and it charged fine, so it is not that.

@EmersonFitbit, I see you replied to some other battery issues. Any ideas?

[mmmiglioli]

I have been facing the same problem. I can't even express how desapoint I am with my blaze. 

[mmmiglioli]

I forgot to mention I blaze two weeks ago in Dealers store, Cleveland. Now I'm back to Brazil with no support. Sooo desapointed...

[curley2k]

I was able to fix this by rebooting it while it was on the charger. Not easy to hold, but it worked.


push the one button on the left and the one on the bottom right at the same time as you hold it onto the charger. much easier if you have someone to hold it on the charger as you push the buttons... After this mine has recharged just fine.

[mmmiglioli]

Thank You !
I Will try It !

[dprince]

Agreed, I can believe it though, many companies do not seem to have the capacity to understand the user experience. Would make for easy competition though for those that do! I am sticking with Fitbit, I have hope for improvements!