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Blaze battery won't hold a charge and can't get it fixed!

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‎11-24-2018 15:17

‎11-24-2018 15:17

Hi if anyone has a suggestion for making my blaze work for more than 3 hours, I'm open to suggestions.  I started with customer service and they asked me to follow the instructions in an email they would send me.  I cleaned the contacts and charged the battery to full (I let it charge for 2 days just to be sure).  Not surprisingly it didn't help.  I called back for more support and was told that I was past 1 year and that they would send me a 25% discount.  I explained that my family has several different units and that I had planned on getting fitbits for the rest of the family for Christmas.  But I'm not buying half a dozen units if they are not going to last a year and a half.  I asked if I could send my blaze tracker in to get the battery fixed (I even asked to see how much so I could pay for it if the price was reasonable).  I did ask to speak for a supervisor repeatedly and was told that none were on sight (really).  What I would like is for my blaze to work!  I'd love to hear any reasonable suggestions.

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3 REPLIES 3

‎11-24-2018 15:23

‎11-24-2018 15:23

My father in law is having the same issue. Let me know if someone comes up with a good solution. Thanks

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‎11-24-2018 15:24

In response to MagPi

‎11-24-2018 15:24

I'll let you know if I get a workable solution.

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‎03-28-2019 07:43

‎03-28-2019 07:43

Sadly I have just gone through the same experience.  After owning my Blaze for 14 months, yes that is a mere TWO months out of warranty, my battery will not hold a charge for more than 4 hours.  The best customer support can do is offer a 25% discount on a NEW product that may or may not break in 14 months.  To add insult to injury, they no longer sell the Blaze on their website, which means the more $150 in accessories are now trash.  I have always loved my fitbit, but this experience has me looking elsewhere for a new fitness tracker.

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