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Blaze blank display and not charging

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‎03-04-2018 11:22 - last edited on ‎03-05-2018 05:50 by Moderator Alum

‎03-04-2018 11:22 - last edited on ‎03-05-2018 05:50 by Moderator Alum

My Fitbit Blaze has a blank display and does not charge when connected to the power.

 

 

Moderator edit: subject for clarity

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‎03-04-2018 14:35

‎03-04-2018 14:35

Please Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-05-2018 05:52 - edited ‎03-05-2018 06:04

‎03-05-2018 05:52 - edited ‎03-05-2018 06:04

Hey @Youngie57, great to see you around and @WendyB thanks for stopping by.

 

Before contacting support, I would like to know if you have tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

About the battery, take a look at this post and follow the instructions provided there.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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