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Blaze blank screen and no green light

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‎10-10-2019 03:51 - last edited on ‎10-11-2019 09:21 by Fitbit Moderator

‎10-10-2019 03:51 - last edited on ‎10-11-2019 09:21 by Fitbit Moderator

After wearing Fitbit blaze all night and day, watch face went blank, no green back lights.  Tried the reset with no success.

is there a fix as the watch appears to not be working at all.

can someone help me?

 

 

Moderator edit: updated subject for clarity

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9 REPLIES 9

‎10-11-2019 09:26 - edited ‎10-11-2019 09:26

‎10-11-2019 09:26 - edited ‎10-11-2019 09:26

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for troubleshooting your Blaze prior to contacting us. 

 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

I'll be around if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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‎10-11-2019 09:27

In response to MarreFitbit

‎10-11-2019 09:27

Thank you!


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‎10-11-2019 13:31

In response to SunsetRunner

‎10-11-2019 13:31

You're very welcome @SunsetRunner. It was a pleasure to help you. 😉

 

Have great day! 

Maria | Community Moderator, Fitbit


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‎10-11-2019 20:18

In response to MarreFitbit

‎10-11-2019 20:18

I'm am having the same issue. It only comes on when it feels like it. Normally after the battery dies. Thank you for any help

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‎10-14-2019 08:33 - edited ‎10-15-2019 14:12

In response to Jokerjoestraz

‎10-14-2019 08:33 - edited ‎10-15-2019 14:12

Hi there @Jokerjoestraz, welcome to the Community Forums. Thanks for reporting your Blaze's behavior.

 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-14-2019 19:05

In response to MarreFitbit

‎10-14-2019 19:05

I have roughly the same issue. Blaze wouldn’t turn on and had a blank black screen. After restarting it several times by holding the left and bottom right buttons, now the clock face is finally showing but can’t swipe to any other screens, neither up, nor down, nor to the side. Also the screen doesn’t go to sleep anymore and the blaze will randomly restart. 

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‎10-15-2019 14:11

In response to Nomad1

‎10-15-2019 14:11

Hi there @Nomad1, welcome to the Community Forums. Thanks for all the steps you've tried to solve the screen of you Blaze prior to contacting us. 

 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

 

Let me know if there's anything else I may do to assist you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-15-2019 15:49

‎10-15-2019 15:49

Same issue for me too.  Can someone help?

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‎10-17-2019 12:36

In response to NancysB

‎10-17-2019 12:36

Hi there @NancysB, welcome on board. 

 

If you're having the same issue with your Blaze, I'd recommend to restart ti by following these steps. 

 

Give this a go and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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