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Blaze blank screen and won't charge

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‎07-12-2019 14:06 - last edited on ‎07-23-2019 17:14 by Fitbit Moderator

‎07-12-2019 14:06 - last edited on ‎07-23-2019 17:14 by Fitbit Moderator

Hi. My Blaze was on and working, and suddenly died (I had charged it in the morning). Now it will not come on, and will not charge. I tried two different chargers. Then I tried someone else's Blaze, and it charged on the chargers, so it is definitely the device that's the problem. Help? 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 18:14 - edited ‎01-27-2024 13:16

‎07-23-2019 18:14 - edited ‎01-27-2024 13:16

Welcome to the Community Forums @JillFreeBird! I'm sorry for the late response. Thanks for testing your Blaze and charger prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


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