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Blaze blank screen

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‎02-01-2018 20:46 - last edited on ‎02-05-2018 05:30 by Moderator Alum

‎02-01-2018 20:46 - last edited on ‎02-05-2018 05:30 by Moderator Alum

Help please, I have tried resetting with the back and select key, I have tried shutting down I even deleted the device from my Fitbit app and then repaired it, but nothing has worked! It is fully charged and it works when in the charger and connected to power but when I remove it from the charger its just a blank screen. It doesn't react to anything buttons being pushed or arm flailing or touching the screen. I only got it yesterday and I'm already frustrated.

 

 

Moderator edit: subject

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2 REPLIES 2

‎02-02-2018 02:20

‎02-02-2018 02:20

Hi, @Lovely_Pillow, if you have tried the restart several times and it still won't work, then I would suggest returning it from where you bought it.  If you bought it directly from Fitbit, get in touch with them on contact.fitbit.com

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎02-05-2018 05:32

‎02-05-2018 05:32

A warm welcome to the Community @Lovely_Pillow, thanks for troubleshooting this by yourself and @Julia_G for stopping by.

 

Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer